Academic Services Officer

About the Role

The role is based within the Offshore Team, offering a remote work arrangement with a day shift schedule. This provides an excellent opportunity for individuals who value flexibility and work-life balance.

EDU Holdings Limited is an ASX-listed provider of tertiary education, specializing in Health and Community Services. With a strong presence in Sydney, Melbourne, Brisbane, and Adelaide, the company is committed to delivering high-quality education through its Australian Learning Group (ALG) and Ikon Institute of Australia (Ikon).

What You Will Do

• Provide responsive, accurate, and professional support to student enquiries, escalating complex matters where appropriate
• Assist in implementing reasonable adjustments for students in accordance with Learning Access Plans and institutional policies
• Support the student at-risk framework by assisting with the identification, monitoring, documentation, and follow-up of at-risk students
• Assist in the administration of academic misconduct cases, supporting timely case management and ensuring compliance with institutional policies and procedures
• Maintain clear and accurate communication with students and relevant stakeholders throughout academic processes
• Assist in conducting regular internal audits of Learning Management System (LMS) subject sites to ensure content is accurate, current, compliant, and aligned with institutional standards
• Support the Academic Services Manager with a range of academic administration activities and operational tasks
• Ensure accurate record-keeping and documentation across all academic services functions
• Contribute to continuous improvement initiatives that enhance academic processes and service delivery
• Build and maintain positive working relationships with internal stakeholders across Academic, Student Experience, Student Administration, Quality Assurance, and People & Culture

What We Are Looking For

• Bachelor's or Associate degree in business administration or a related field
• Experience within an education environment, with previous experience in higher education administration or academic services highly regarded
• Proficiency in Microsoft Office 365, particularly Excel
• Strong organizational skills with excellent attention to detail and accuracy
• Excellent written and verbal communication skills
• Strong interpersonal skills with the ability to build positive relationships across diverse stakeholder groups
• Ability to manage competing priorities while maintaining high-quality outcomes
• Demonstrated cross-cultural awareness and a student-focused approach
• A positive attitude with a willingness to contribute ideas and continuous improvement initiatives

Nice to Have

• Experience with Adjust and other relevant tools
• Knowledge of institutional policies and procedures
• Familiarity with Learning Management Systems

Benefits and Perks

• Competitive salary package
• Opportunities for career progression and professional development
• Collaborative and supportive team environment
• Flexible remote work arrangements
• Access to ongoing training and development programs
• A positive and inclusive company culture

• Ensure your resume and cover letter are tailored to the role, highlighting your experience in academic administration and customer service
• Develop a strong understanding of the company's values and mission, and be prepared to discuss how you can contribute to these
• Practice your communication skills, as strong written and verbal communication is essential for this role
• Research the company's institutions, such as the Australian Learning Group and Ikon Institute of Australia, to demonstrate your interest in the company
• Prepare examples of times when you have provided excellent customer service or supported students in an academic setting
• Be prepared to discuss your experience with tools like Excel and Adjust, and how you can apply these skills to the role
• Consider creating a portfolio or examples of your work to demonstrate your skills and experience