Accommodation Administrator FIFO 14 7 Roster Cairns Queensland
WFA Digital Insight
The demand for skilled administrators in the hospitality sector has seen a significant surge, with a 25% increase in job openings over the past year. As remote work continues to shape the job market, companies like Sodexo are leading the way in providing opportunities for professionals to work in unique and challenging environments. With the rise of fly-in-fly-out roles, candidates with experience in accommodation management and data entry are in high demand. Sodexo's commitment to quality of life services and its presence in remote locations across Australia make this role an attractive option for those looking for a new challenge. Before applying, candidates should be prepared to demonstrate their proficiency in MS Office Suite and excellent customer service skills.
Job Description
About the Role
The Accommodation Administrator role at Sodexo is a unique opportunity to work in a fast-paced environment, managing high-volume accommodation check-ins and flight bookings. As part of the Integrated Services team, you will be responsible for providing exceptional customer service and ensuring seamless operations. The role is based in Cairns, with a 14/7 roster, allowing for a great work-life balance.The successful candidate will be working closely with the Integrated Services Manager to ensure that all aspects of the role are carried out efficiently. This includes data entry, database maintenance, and receptionist duties. The team is dedicated to providing quality services, and the Accommodation Administrator will play a vital role in maintaining this standard.
As a local hire role, you will need to live in Weipa and surrounding suburbs, although fly-in-fly-out options from Cairns are available for the right candidate. The role offers a chance to work with a leading global company and be part of a team that prioritizes quality of life services.
What You Will Do
- Manage high-volume accommodation check-ins and flight bookings
- Perform data entry and database maintenance tasks
- Provide exceptional customer service and respond to customer inquiries
- Carry out receptionist duties, including answering phone calls and handling correspondence
- Work closely with the Integrated Services Manager to ensure efficient operations
- Maintain accurate records and reports
- Collaborate with other team members to achieve common goals
- Provide support for ad-hoc projects and tasks as required
- Develop and implement process improvements to enhance customer experience
- Maintain confidentiality and handle sensitive information with discretion
What We Are Looking For
- Accommodation reservation experience, preferably in a remote village, resort, or similar environment
- Administration experience supporting a fast-paced team
- Intermediate to advanced proficiency in MS Office Suite, particularly Excel
- Excellent written and verbal communication skills
- Proven ability to listen to customer needs and provide outstanding customer service
- Open C class Driver's License
- Ability to work in a team environment and collaborate with colleagues
- Strong organizational and time management skills
- Ability to work in a dynamic environment and adapt to changing circumstances
- Previous experience with Inflight Accommodation systems is desirable but not essential
Nice to Have
- Experience working in a remote location or with a similar roster
- Knowledge of hospitality management software and systems
- Certification in customer service or a related field
- Experience in a leadership or supervisory role
Benefits and Perks
- Competitive salary package
- Opportunity to work with a leading global company
- Chance to develop your career and gain new skills
- Collaborative and dynamic work environment
- Access to training and development programs
- Recognition and reward for outstanding performance
- Flexible work arrangements, including fly-in-fly-out options
- A comprehensive employee benefits package, including health insurance and retirement plan
- Paid time off and annual leave
How to Stand Out
- Make sure to highlight your experience with MS Office Suite, particularly Excel, in your application.
- Emphasize your customer service skills and ability to work in a fast-paced environment.
- Research Sodexo and its commitment to quality of life services to demonstrate your understanding of the company's values.
- Be prepared to provide examples of your experience with accommodation management and data entry.
- Consider creating a portfolio or examples of your work to demonstrate your skills and experience.
- Prepare to discuss your ability to work in a remote location and with a unique roster.
- Research the average salary for similar roles in the industry to negotiate your salary effectively.
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