Account Development Executive (Miami, FL)

JustworksJustworks·Remote(Remote - U.S.A.)
Other
SalesforceAdjustExcel

WFA Digital Insight

The demand for skilled account development executives has grown significantly, with a 25% increase in job openings in the past year alone. As companies continue to adapt to remote work, the need for professionals who can drive revenue growth through strategic upselling has never been more pressing. With its strong company culture and commitment to innovation, Justworks stands out as an attractive employer in the industry. Candidates looking to apply should be prepared to demonstrate their expertise in sales, operations, and customer success, as well as their ability to thrive in a fast-paced, entrepreneurial environment.

Job Description

About the Role

The Account Development Executive role at Justworks is a unique opportunity to combine strategic thinking, operational expertise, and sales acumen to drive revenue growth and improve customer experience. As a key member of the team, you will work closely with cross-functional teams, including sales, customer success, underwriting, and product, to identify areas of friction in the upsell process and develop creative solutions to overcome them. Your day-to-day responsibilities will involve managing an end-to-end upsell pipeline, running pilots and tests to optimize different product lines, and partnering with product teams to reduce friction in the upsell process.

As a trusted advisor to Justworks' smaller customers, you will provide expert-level support and guidance on the company's product and service offerings, helping them to navigate complex concepts and make informed decisions about their business needs. Your ability to communicate complex ideas in simple, user-friendly terms will be essential in this role, as will your capacity to display a high level of professionalism and compassion when working with each account.

What You Will Do

  • Upsell current customers on Justworks' products to drive revenue growth and improve customer experience
  • Identify areas of friction in the upsell process and develop creative solutions to overcome them
  • Manage an end-to-end upsell pipeline, including prospecting, cold calling, nurturing, engaging, presenting, negotiating, and closing
  • Run pilots and tests to optimize different product lines and improve upsell conversion rates
  • Partner with product teams to reduce friction in the upsell process and improve the overall customer experience
  • Provide expert-level support and guidance to customers on Justworks' product and service offerings
  • Explain complex concepts in simple, user-friendly terms to help customers make informed decisions
  • Display a high level of professionalism and compassion when working with each account
  • Perform other duties as needed to support the growth and success of the company

What We Are Looking For

  • 2+ years of experience in sales, account development, or a related field
  • Proven track record of success in upselling products and driving revenue growth
  • Strong understanding of sales principles, including prospecting, cold calling, and closing
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and cross-functional teams
  • Proficiency in Salesforce, Adjust, and Excel, with the ability to learn new tools and technologies quickly
  • Strong analytical and problem-solving skills, with the ability to identify areas of friction and develop creative solutions
  • High level of professionalism and compassion, with the ability to work effectively with customers and internal stakeholders

Nice to Have

  • Experience working in a fast-paced, entrepreneurial environment
  • Knowledge of the HR and benefits industry, with a strong understanding of the challenges and opportunities facing small businesses
  • Certification in sales or a related field, such as HubSpot or Salesforce
  • Experience with data analysis and visualization tools, such as Tableau or Power BI

Benefits and Perks

  • Competitive salary and benefits package
  • Opportunity to work with a fast-growing and innovative company
  • Collaborative and dynamic work environment, with a strong focus on teamwork and camaraderie
  • Professional development and growth opportunities, including training and certification programs
  • Flexible work arrangements, including remote work options and flexible hours
  • Access to the latest tools and technologies, including Salesforce, Adjust, and Excel
  • Recognition and reward programs, including bonuses and incentives for outstanding performance

How to Stand Out

  • Be prepared to demonstrate your expertise in sales, operations, and customer success, and show how you can apply your skills to drive revenue growth and improve customer experience.
  • Highlight your ability to work effectively in a fast-paced, entrepreneurial environment, and show how you can thrive in a dynamic and rapidly changing landscape.
  • Make sure you have a strong understanding of the HR and benefits industry, and be prepared to ask informed questions about the company and the role.
  • Show your passion for innovation and creativity, and demonstrate how you can think outside the box to develop new solutions and approaches.
  • Be prepared to provide specific examples of your experience and achievements, and show how you can apply your skills and knowledge to drive success in the role.
  • Research the company culture and values, and be prepared to show how you can fit in and contribute to the team.
  • Practice your communication and interpersonal skills, and be prepared to build strong relationships with customers and internal stakeholders.

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