Account Director, Digital Natives Growth

About the Role

As an Account Director, you will be the key driver of opportunities through the entire sales cycle, from pipeline generation to closure. You will work closely with researchers, engineers, and solution strategists to help customers evolve their industry with AI. This role is based in San Francisco, CA, and utilizes a hybrid work model, with 3 days in the office per week, and relocation assistance is offered to new employees.

What You Will Do

• Manage a portfolio of customer accounts, developing and executing comprehensive account plans.
• Support customer accounts from initial engagement through to successful deployment, expansion, and renewal.
• Develop new and existing accounts through pipeline generation, discovery, evaluation, and successful adoption.
• Partner with solutions and research engineering to build and execute complex customer programs and projects.
• Own a revenue target and manage revenue forecasts.
• Analyze key account metrics to create reports and provide insights to internal and external stakeholders.
• Closely monitor the industry landscape to contribute to the product roadmap and other corporate strategies.
• Collaborate with various teams, including solutions, marketing, communications, business operations, people operations, finance, product management, and engineering.
• Support the recruitment and onboarding of other teammates.
• Contribute to the development of company culture.

What We Are Looking For

• 9+ years of experience selling and renewing platform-as-a-service and/or software-as-a-service.
• Proven track record of managing and growing customer relationships across the full lifecycle.
• Experience in developing accounts from early sales stages through successful deployment.
• Ability to design and execute complex deal strategies.
• Experience working directly with C-level executives.
• Strong technical understanding and the ability to communicate technical concepts to customers and internal stakeholders.
• Ability to gather, distill, and process complex market, industry, competitor, customer, and prospect intelligence.
• Customer-centric approach, with a motivation to deeply understand customer priorities and help them achieve their vision.

Nice to Have

• Passion or deep curiosity in artificial intelligence and its applications.
• Experience in building strong systems and processes from the ground up and executing them with precision.
• Ability to think strategically and plan forward, with a deep understanding of go-to-market best practices.

Benefits and Perks

• Competitive compensation package.
• Opportunities for professional growth and development in a rapidly evolving field.
• Hybrid work model with relocation assistance for new employees.
• Collaboration with a multidisciplinary team of professionals.
• Chance to contribute to the development of safe artificial general intelligence.
• Access to cutting-edge AI technology and tools.
• Comprehensive health benefits and wellness programs.

• Develop a deep understanding of AI applications and their potential impact on various industries to stand out as a candidate.
• Showcase your ability to communicate complex technical concepts to both technical and non-technical stakeholders.
• Prepare examples of how you've managed and grown customer relationships across the full lifecycle of sales.
• Highlight any experience with GTM strategies and how you've adapted them to meet evolving customer needs.
• Be ready to discuss your strategic thinking and how you plan to contribute to Openai's mission and product roadmap.
• Consider creating a portfolio that demonstrates your expertise in sales, customer relationship management, and AI solutions.
• Don't underestimate the importance of a customer-centric approach; be prepared to talk about how you prioritize customer needs and vision.