Account Executive 4

About the Role

The role is highly cross-functional, requiring collaboration with multiple stakeholders to design mutually beneficial contracts that address customer requirements while balancing the needs of the business. As a New Business Account Executive, you will be responsible for new customer acquisition, owning highly analytical and consultative sales cycles, and acting as a strategic partner to some of the largest and fastest-growing enterprise companies.

Twilio's dedication to remote-first work and strong culture of connection and global inclusion means that you will be part of a vibrant team with diverse experiences, making a global impact every day. The company's commitment to innovation and customer-centricity provides a dynamic and rewarding work environment, with opportunities for growth and professional development.

What You Will Do

• Be responsible for new customer acquisition across the full Twilio portfolio, with a quota for incremental Account Contract Value (iACV).
• Own highly analytical and consultative sales cycles to move past transactional vendor relationships and help customers unlock value seamlessly across the Twilio portfolio.
• Build trusted relationships at all levels, acting as a strategic partner to the C-Suite to drive sustained double-digit growth.
• Work with customers across assigned verticals and regions to understand their business and technical requirements, partnering with Specialist Sales to bring deep technical and domain expertise to complex deals.
• Collaborate with Product Specialists, Value Engineering, and Enterprise Strategists to incubate new solutions and accelerate the adoption of the Twilio platform.
• Design mutually beneficial contracts with customers, balancing their needs with those of the business, in collaboration with teams in Finance, Legal, Pricing, Product, and Operations.
• Simultaneously execute multiple projects and deals while maintaining high performance across shifting priorities.
• Partner cross-functionally with Specialist Sales, services, product, and GTM Strategy & Operations to develop long-range territory strategies and sales plans.
• Act as the voice of the customer to Twilio's product and carrier relations teams.
• Establish yourself as a subject matter expert in the unified communications and data platform industry, as well as in the vertical industries you are focused on, leveraging deep technical expertise to lead complex, multi-threaded sales cycles.

What We Are Looking For

• 5+ years of experience in sales, preferably in the technology or software industry, with a strong track record of driving revenue growth and closing complex deals.
• Proven expertise in GTM, Salesforce, and Excel, with the ability to navigate complex sales cycles and build trusted relationships with C-Suite executives.
• Strong analytical and problem-solving skills, with the ability to think strategically and drive business growth.
• Excellent communication and interpersonal skills, with the ability to work effectively in a cross-functional team environment.
• Experience working with enterprise clients, with a deep understanding of their business and technical requirements.
• Strong negotiation and closing skills, with the ability to design mutually beneficial contracts that meet customer needs while balancing the needs of the business.
• Ability to work in a fast-paced, dynamic environment, with a strong focus on innovation and customer-centricity.
• Bachelor's degree in Business, Marketing, or a related field, with an MBA or other advanced degree preferred.

Nice to Have

• Experience working with cloud-based communications platforms, with a deep understanding of the industry and its trends.
• Familiarity with Twilio's products and services, with a strong understanding of how they can be used to drive business growth and customer engagement.
• Certification in sales or a related field, such as Salesforce certification or a degree in sales management.
• Experience working in a remote-first environment, with a strong ability to work independently and manage time effectively.
• Fluency in multiple languages, with the ability to work with clients and stakeholders from diverse backgrounds.

Benefits and Perks

• Competitive salary and equity package, with a strong focus on performance-based compensation.
• Comprehensive health insurance, with a range of options to meet your needs and those of your family.
• Generous PTO and holiday package, with a strong focus on work-life balance and employee well-being.
• Remote work stipend, with a range of tools and resources to support your work from anywhere in the world.
• Professional development opportunities, with a strong focus on ongoing learning and growth.
• Access to a range of employee programs and benefits, including mental health support, employee resource groups, and social responsibility initiatives.
• Opportunity to work with a dynamic and innovative company, with a strong focus on customer-centricity and business growth.

• Develop a strong understanding of GTM, Salesforce, and Excel, with the ability to navigate complex sales cycles and build trusted relationships with C-Suite executives.
• Build a portfolio of your sales experience, with a focus on driving revenue growth and closing complex deals.
• Prepare to talk about your experience working with enterprise clients, with a deep understanding of their business and technical requirements.
• Research Twilio's products and services, with a strong understanding of how they can be used to drive business growth and customer engagement.
• Be prepared to discuss your experience working in a cross-functional team environment, with a strong focus on collaboration and communication.
• Consider obtaining certification in sales or a related field, such as Salesforce certification or a degree in sales management.