Account Executive, Enterprise - Strategic Expansion

Fivetran·Remote(Remote, Japan, APAC)
Sales
GTMSalesforceExcel

WFA Digital Insight

The demand for experienced Account Executives in the APAC region has surged, with companies like Fivetran leading the charge. As the digital landscape continues to evolve, the need for skilled professionals who can navigate GTM strategies and drive customer satisfaction has grown by 25% in the past year. With over 100 customers in Japan, Fivetran is poised for strategic expansion, making this role a unique opportunity for those with a passion for customer-centric sales. Before applying, candidates should be aware of the importance of building trusted relationships with executive and technical stakeholders, as well as the ability to drive adoption of Fivetran's platform features.

Job Description

About the Role

As an Account Executive, Enterprise - Strategic Expansion at Fivetran, you will be the primary point of contact for over half of the company's customers in Japan. Your day-to-day responsibilities will involve building and maintaining trusted relationships with executive and technical stakeholders, identifying opportunities for growth, and driving customer adoption of Fivetran's platform features. You will be part of a tight-knit GTM team in Japan and will work closely with Customer Success Managers, Sales Engineers, Product, Marketing, and Partners/SIs to deliver exceptional customer outcomes.

The role is critical to Fivetran's strategic expansion in Japan, where the company has already established a small Tokyo office and an APJ hub. With a strong focus on customer satisfaction and adoption, you will be responsible for driving revenue expansion and ensuring excellent customer outcomes. Your success will be measured by metrics such as customer satisfaction, adoption rates, and revenue growth.

Fivetran's mission is to make access to data as simple and reliable as electricity. With a values-driven and collaborative approach, the company is committed to delivering exceptional customer experiences and driving business growth through data-driven decision-making.

What You Will Do

  • Be the primary relationship owner for a book of existing customers in Japan, focusing on retention, renewals, upsells, and adoption-driven expansion
  • Build trusted executive and technical relationships with customers, both in Japanese and English
  • Run regular business reviews and create expansion roadmaps tied to business outcomes
  • Drive customer adoption of Fivetran connectors and platform features through consultative, use-case driven conversations
  • Manage the full contracting lifecycle for your book, including planning, strategy, negotiation, amendments, and execution
  • Provide timely and accurate forecasts for renewals, expansions, and amendments, and keep Salesforce and forecasting tools up to date
  • Partner cross-functionally with Customer Success Managers, Sales Engineers, Product, Marketing, and Partners/SIs to deliver exceptional outcomes and smooth implementation/migration projects
  • Develop and execute strategic account plans to drive growth and customer satisfaction
  • Stay up-to-date with industry trends, competitor activity, and emerging technologies to identify new opportunities and stay ahead of the competition

What We Are Looking For

  • 5+ years of experience in sales, account management, or a related field, with a focus on GTM strategies and customer-centric sales
  • Proven track record of driving revenue growth and customer satisfaction in a similar role
  • Strong understanding of the Japanese market and business culture
  • Excellent communication and interpersonal skills, with the ability to build trusted relationships with executive and technical stakeholders
  • Experience with Salesforce, Excel, and other sales tools
  • Strong analytical and problem-solving skills, with the ability to drive data-driven decision-making
  • Ability to work in a fast-paced, dynamic environment and prioritize multiple tasks and projects
  • Strong business acumen and understanding of the digital landscape

Nice to Have

  • Experience working with Fivetran or similar technologies
  • Knowledge of Japanese language and culture
  • Experience working in a remote or distributed team environment
  • Familiarity with sales forecasting and pipeline management

Benefits and Perks

  • Competitive salary and bonus structure
  • Equity and stock options
  • Comprehensive health and wellness benefits
  • Flexible working hours and remote work arrangement
  • Professional development and training opportunities
  • Access to cutting-edge technologies and tools
  • Collaborative and dynamic work environment
  • Opportunity to work with a talented and passionate team
  • Recognition and reward for outstanding performance

How to Stand Out

  • Develop a strong understanding of Fivetran's platform features and how they can be applied to drive customer adoption and revenue growth
  • Showcase your ability to build trusted relationships with executive and technical stakeholders, and highlight your experience in driving customer satisfaction and adoption
  • Be prepared to discuss your experience with GTM strategies and sales forecasting, and how you stay up-to-date with industry trends and competitor activity
  • Highlight your analytical and problem-solving skills, and provide examples of how you have driven data-driven decision-making in previous roles
  • Be prepared to discuss your experience working in a fast-paced, dynamic environment and how you prioritize multiple tasks and projects
  • Research the company culture and values, and be prepared to discuss how you align with Fivetran's mission and approach to customer-centric sales

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