Account Executive, MidMarket (LATAM)
WFA Digital Insight
The demand for skilled sales professionals in the LATAM region is on the rise, with companies like Intercom leading the charge in AI-powered customer service solutions. As a hub for digital innovation, this region presents a unique opportunity for growth and career development. With the remote work landscape expanding, professionals with strong digital skills and a grasp of the LATAM market are in high demand. Intercom stands out for its commitment to innovation and customer satisfaction, making this role an attractive choice for those looking to make a significant impact. Before applying, candidates should be aware of the competitive landscape and the need for a consultative approach to sales.
Job Description
About the Role
The Account Executive, MidMarket (LATAM) role at Intercom is a pivotal position for driving the company's growth in the Latin American region. As a key member of the sales team, you will be responsible for acquiring new clients and managing the full sales cycle, from prospecting to closing deals. This role requires a deep understanding of the LATAM market, as well as the ability to navigate complex sales processes and build strong relationships with clients.Intercom is at the forefront of AI-powered customer service, and this role offers the opportunity to be part of a team that is shaping the future of customer experience. The company's AI agent, Fin, is the most advanced customer service AI agent on the market, and the Intercom Customer Service Suite provides a complete solution for businesses looking to deliver exceptional customer service.
As an Account Executive, you will be working closely with cross-functional teams, including Marketing and Product, to stay updated on product knowledge and evolving processes. You will also have the opportunity to develop and deliver tailored product demos to address each client's unique challenges and needs.
What You Will Do
- Drive the acquisition of new clients and manage the full sales cycle (prospecting to closing) in the LATAM market
- Build and maintain a healthy sales pipeline, consistently prospecting to meet monthly and quarterly revenue goals
- Provide timely and accurate forecasts and clear visibility on revenue performance
- Stay updated on product knowledge and evolving processes
- Develop and deliver tailored product demos to address each client's unique challenges and needs
- Take a consultative approach to sales, identifying and addressing customer pain points while positioning our solutions as trusted partners
- Focus on exceeding sales targets and demonstrating competitiveness
- Engage in team development and mentoring
- Represent the voice of the customer to cross-functional teams (Marketing, Product)
- Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team
- Adapt quickly to changes in market conditions, customer needs, and product updates
- Use creative problem-solving to overcome obstacles and close deals
- Leverage sales tools and CRM software to track leads, progress, and activities
- Negotiate contract terms to close deals while maintaining healthy margins
What We Are Looking For
- 4+ years of experience as an Account Executive
- 2+ years of SaaS experience selling similar products
- Must be fluent in Portuguese; proficiency in Spanish is also a plus
- Strong sales instincts and track record hitting and exceeding quota
- Exceptional written and verbal communication
- Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
- Ability to close net new business in a competitive landscape
- Exhibits a growth mindset, intellectual curiosity, and ambition
- Experience with sales tools and CRM software
- Strong understanding of the LATAM market and its unique challenges and opportunities
Nice to Have
- Experience working with AI-powered customer service solutions
- Knowledge of the digital marketing and paid media landscape
- Familiarity with sales enablement tools and techniques
- Certification in sales or a related field
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a leading company in the AI-powered customer service space
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible working hours and remote work options
- Access to the latest sales tools and technologies
- Recognition and rewards for outstanding performance
- Comprehensive health and wellness programs
- Generous PTO and holiday package
- Employee referral program
- Access to a global network of professionals and thought leaders in the industry
How to Stand Out
- Develop a strong understanding of the LATAM market and its unique challenges and opportunities to stand out as a candidate.
- Be prepared to provide specific examples of your sales experience and accomplishments, highlighting your ability to close net new business in a competitive landscape.
- Familiarize yourself with Intercom's products and services, including the AI agent Fin and the Intercom Customer Service Suite.
- Emphasize your ability to work in a fast-moving organization and adapt to changes in market conditions, customer needs, and product updates.
- Highlight your exceptional written and verbal communication skills, as well as your strong sales instincts and track record of hitting and exceeding quota.
- Be prepared to discuss your experience with sales tools and CRM software, and how you have used these tools to drive sales growth and revenue.
- Consider learning about the latest trends and developments in the AI-powered customer service space to demonstrate your intellectual curiosity and ambition.
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