Account Executive New Business

About the Role

The role is highly cross-functional, requiring a deep understanding of customer needs and the ability to champion their point of view within the organization. You will be working with a range of stakeholders, from business leaders to technical experts, to build supportive partnerships and drive revenue growth.

Twilio's commitment to remote-first work and global inclusion means that you will be part of a vibrant team with diverse experiences, making a global impact every day. The company's dedication to innovative solutions and customer-centric approach makes this an exciting opportunity for sales professionals looking to make a real difference.

What You Will Do

• Manage and expand key customer accounts, including high-growth technology, logistics, and fintech companies
• Develop, drive, and execute account strategy to deliver strong revenue, gross margin, and gross profit results
• Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio
• Serve on a cross-functional account team with representatives from product, finance, support, and services teams
• Run a disciplined forecast, consistently achieve goals, and present guidance to executive management
• Run highly consultative sales cycles with our largest customers, focusing on deep discovery and effective championing of customer needs
• Build deep partnerships with product management, finance, support, and operations teams to deliver innovative solutions
• Stay up-to-date with industry trends and competitor activity, using this knowledge to inform sales strategies
• Develop and maintain a thorough understanding of Twilio's products and services, as well as customer needs and pain points
• Collaborate with internal stakeholders to develop and implement account plans, ensuring alignment with customer goals and objectives

What We Are Looking For

• More than 4+ years of combined experience in new business account acquisition or strategic sales, managing or leading quantitative, highly analytical products and solutions for customers
• Proven track record of relationship management, cross-sells, upsells, and solutions consulting
• Comfortable working with business and highly technical leaders, influencing their understanding and building supportive partnerships
• Analytical account development strategy based on using data to inform sales decisions
• Strong communication and interpersonal skills, with the ability to build deep partnerships with cross-functional teams
• Experience working with cloud communication platforms, preferably with a focus on customer engagement and experience
• Strong understanding of sales principles, including prospecting, negotiating, and closing deals
• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines

Nice to Have

• Experience with CRM systems, such as Salesforce, and sales analytics tools
• Knowledge of cloud-based software and platform-as-a-service (PaaS) solutions
• Familiarity with agile development methodologies and DevOps practices
• Certification in sales or a related field, such as a CSP or CSS

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a cutting-edge cloud communication platform
• Collaborative, dynamic work environment with a remote-first approach
• Professional development opportunities, including training and certification programs
• Access to the latest technology and tools, including MacBooks and top-of-the-line software
• Flexible working hours and remote work options, with a focus on work-life balance
• Comprehensive health and wellness programs, including mental health support and employee assistance programs
• Generous paid time off and holiday policy, with a minimum of 20 days per year

• Develop a strong understanding of Twilio's products and services, as well as the company's mission and values, to demonstrate your passion and commitment to the role.
• Highlight your analytical and problem-solving skills, as well as your ability to build deep partnerships with cross-functional teams.
• Be prepared to provide specific examples of your experience in sales and account management, including your approach to customer relationships and revenue growth.
• Show a willingness to learn and adapt to new technologies and sales strategies, as well as a commitment to ongoing professional development.
• Research the company culture and values, and be prepared to discuss how you can contribute to and thrive in a remote-first work environment.
• Use language from the job description in your application materials, such as 'analytical account development strategy' and 'cloud communication platforms', to demonstrate your attention to detail and understanding of the role.
• Prepare questions to ask the interviewer, such as 'What are the biggest challenges facing the sales team at Twilio?' and 'How does the company approach professional development and training for sales professionals?'