Account Executive, SMB
WFA Digital Insight
The e-commerce landscape is shifting, with conversational commerce on the rise. Demand for skilled sales professionals who can navigate this change is growing, with a 25% increase in job postings over the past year. Gorgias is at the forefront of this trend, offering a unique platform that combines AI and human interaction. To succeed in this role, candidates will need strong sales experience, excellent communication skills, and the ability to thrive in a fast-paced environment. With the company's focus on innovation and customer experience, this is an exciting opportunity for those looking to make a real impact in the industry.
Job Description
About the Role
Gorgias is seeking an experienced Account Executive to join their dynamic sales team in Paris. As an Account Executive, you will play a key role in driving sales and customer experience for e-commerce businesses, helping them to elevate their support experience and boost sales. You will be working closely with the marketing and product teams to align efforts and ensure continuous improvement.The sales team at Gorgias is fast-growing and dynamic, with a focus on delivering exceptional customer experiences. As an Account Executive, you will be responsible for owning the sales journey, from lead generation to closing deals. You will need to be able to build strong relationships with clients, understand their specific needs, and showcase the power of Gorgias' platform.
What You Will Do
- Own the sales journey, leading discovery, demo, and pricing calls with prospects
- Engage with inbound leads, guiding them through the buying journey
- Build strong relationships with clients, acting as a trusted advisor and answering questions
- Drive results quickly, focusing on closing deals efficiently while delivering an exceptional experience
- Collaborate with marketing and product teams to align efforts and ensure continuous improvement
- Maintain pipeline hygiene, following up with prospects and nurturing relationships
- Stay up-to-date with industry trends and developments, applying this knowledge to improve sales strategies
- Develop and execute sales plans, meeting and exceeding sales quotas
- Provide feedback to the product team, helping to shape the development of Gorgias' platform
- Work closely with the customer success team to ensure seamless onboarding and support
What We Are Looking For
- 1+ years of experience in tech sales, preferably in a fast-paced, high-growth environment
- Excellent communication and writing skills in English and French
- Strong understanding of CRM tools and their importance in maintaining data integrity
- Proven track record of meeting or exceeding sales quotas
- Experience selling SaaS or working with e-commerce clients
- Knowledge of API and HTTP integrations
- Familiarity with MEDPICC methodology
- Prior experience with customer support software
- Driven to succeed, with a strong focus on delivering exceptional customer experiences
- Curious and eager to learn, with a talent for spotting and leveraging opportunities
Nice to Have
- Experience working with e-commerce platforms and tools
- Knowledge of conversational commerce and its applications
- Familiarity with sales automation tools and technologies
- Prior experience working in a remote or distributed team environment
Benefits and Perks
- Competitive salary and benefits package
- 5-week vacation plus 2 weeks RTT
- Paid sick leave and parental leave
- Opportunity to work with a fast-growing and dynamic company
- Collaborative and supportive team environment
- Professional development and growth opportunities
- Access to the latest tools and technologies
- Flexible working hours and remote work options
- Paid credit card for lunch and other expenses
- Private health insurance and other benefits
How to Stand Out
- Make sure to highlight your sales experience and skills in your application, particularly in the tech or e-commerce industry.
- Be prepared to talk about your understanding of CRM tools and how you have used them in previous roles.
- Emphasize your ability to build strong relationships with clients and drive results quickly.
- Show a willingness to learn and adapt to new technologies and sales strategies.
- Research Gorgias and the conversational commerce industry to demonstrate your knowledge and interest in the field.
- Be ready to provide specific examples of your sales achievements and how you overcame challenges in previous roles.
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