Account Executive

About the Role

What You Will Do

• Manage and expand existing customer relationships, identifying new revenue opportunities and driving sales growth
• Develop and execute strategic account plans, leveraging data and analytics to inform decision-making
• Collaborate with cross-functional teams, including product management, finance, support, and operations, to deliver exceptional customer experiences
• Run highly consultative sales cycles, working closely with customers to understand their needs and develop tailored solutions
• Build and maintain strong relationships with key decision-makers, including business and technical leaders
• Stay up-to-date with industry trends, competitor activity, and emerging technologies, applying this knowledge to drive sales growth and customer satisfaction
• Provide regular sales forecasts, pipeline updates, and performance metrics to senior management
• Identify and pursue new business opportunities, leveraging networking, research, and strategic planning to drive growth
• Work closely with the sales team to share best practices, develop new sales strategies, and drive team performance

What We Are Looking For

• 12+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products and solutions for customers
• Proven track record of driving sales growth, managing complex customer relationships, and collaborating with cross-functional teams
• Strong analytical and problem-solving skills, with the ability to develop and execute strategic account plans
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with key decision-makers
• Experience working with business and technical leaders, influencing their understanding and building supportive partnerships
• Analytical account development strategy based on using data to find opportunities and prove value
• Demonstrated ability to work in a fast-paced, dynamic environment, prioritizing multiple tasks and managing competing demands

Nice to Have

• Experience working in the tech industry, specifically in cloud communications or a related field
• Knowledge of sales analytics tools, such as CRM software, and experience working with data to inform decision-making
• Certification in sales or a related field, such as a CSO or CSE designation
• Experience working in a remote-first environment, with a strong ability to self-motivate and manage time effectively

Benefits and Perks

• Competitive salary and benefits package, including health insurance, retirement savings, and paid time off
• Opportunity to work with a dynamic, innovative company that is leading the charge in cloud communications
• Collaborative, supportive work environment that encourages creativity, innovation, and professional growth
• Flexible work arrangements, including remote work options and flexible hours
• Access to cutting-edge technology, training, and development opportunities to help you advance your career
• Recognition and reward programs, including bonuses and stock options, to recognize and reward outstanding performance

• Develop a strong understanding of Twilio's products and services, including cloud communications and customer experience solutions.
• Build a portfolio that showcases your sales achievements, including case studies and testimonials from previous clients.
• Prepare to talk about your experience working with cross-functional teams, including product management, finance, and operations.
• Research the company culture and values, and be prepared to discuss how your skills and experience align with Twilio's mission and vision.
• Practice your responses to common sales interview questions, such as 'What are your sales strategies?' or 'How do you handle rejection?'
• Be prepared to discuss your experience working in a remote-first environment, and how you stay motivated and productive while working from home.