Account Manager - Banking and Wealth
WFA Digital Insight
As the demand for digital banking and wealth management solutions surges, companies like Plaid are at the forefront, empowering transformation with their innovative tools and experiences. With a growing network of over 12,000 financial institutions, Plaid is well-positioned for continued success. In this role, you'll leverage your deep understanding of the banking and wealth sector to drive revenue growth and build strong partnerships. The ability to collaborate closely with technical teams and provide strategic advisor and product consultative guidance will be key. Given the current market context, where demand for skilled professionals in fintech has seen significant growth, this role presents an exciting opportunity for those looking to make a meaningful impact in the financial technology space.
Job Description
About the Role
As an Account Manager - Banking and Wealth at Plaid, you will play a pivotal role in managing and growing relationships with a portfolio of high-potential, strategic customers. This involves acting as a partner, advisor, and advocate for your clients, helping shape how consumers and businesses interact with their finances. Your deep technical, product, and industry knowledge will be crucial in assisting banking, wealth, and insurance customers in building and scaling amazing applications.The Plaid Account Management team is dedicated to empowering transformation in the financial sector by building tools and experiences that thousands of developers use to create their own products. With Plaid's network covering over 12,000 financial institutions across the US, Canada, UK, and Europe, the potential for growth and innovation is vast.
Your role will be based in Plaid's San Francisco HQ, but with the flexibility of remote work, you will have the opportunity to collaborate with a diverse team spread across different locations.
What You Will Do
- Own the overall relationship with banking, wealth, and insurance customers, identifying key stakeholders and building relationships with influencers and the core team interacting with Plaid's solutions.
- Manage partnership, commercial, and technical topics, developing and implementing strategies that increase customer product adoption, engagement, and growth at scale to drive revenue.
- Own revenue targets, which include identifying and closing new upsell opportunities and leading commercial negotiations for contract renewals.
- Provide strategic advisor and product consultative guidance on Plaid and industry best practices as customers build and scale their applications.
- Be a champion for customers and work with internal Plaid teams to translate customer feedback into product insights, partnering with key customer stakeholders to ensure alignment between their business and product priorities and Plaid's.
- Collaborate with internal cross-functional counterparts such as Sales, Partnerships, Support, Risk, Legal, Finance, Commercial, Engineering, Product, and Business Operations.
- Develop a deep understanding of customers' priorities, motives, and key drivers to offer tailored solutions.
- Work on all stages of integration, scaling, product expansion, and partnership management with your customers.
What We Are Looking For
- 3+ years of quota-carrying account management experience, ideally with large enterprise organizations in the banking, wealth, or fintech sector.
- Ability to collaborate closely with Plaid's technical team to ensure customer launches are timely and successful.
- Strong understanding of the banking and wealth management sector, including current trends and challenges.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to drive revenue growth through strategic upselling and cross-selling.
- Strong analytical skills, with the ability to analyze customer data and market trends to inform strategic decisions.
- Experience with contract negotiations and commercial agreements.
Nice to Have
- Experience working with financial technology platforms or services.
- Knowledge of digital payment systems and financial regulations.
- Certification in sales, marketing, or a related field.
- Experience with CRM software and sales analytics tools.
Benefits and Perks
- Competitive salary and equity package.
- Comprehensive health, dental, and vision insurance.
- Flexible PTO policy and remote work stipend.
- Professional development opportunities, including training and conference sponsorships.
- Access to the latest technology and tools.
- Collaborative and dynamic work environment with a team of experienced professionals.
- Opportunity to work with a leading fintech company and contribute to the evolution of financial services.
How to Stand Out
- Develop a strong understanding of the banking and wealth management sector, including current trends, challenges, and regulatory requirements.
- Highlight your ability to drive revenue growth through strategic upselling and cross-selling in your application and during interviews.
- Showcase your analytical skills by preparing examples of how you've analyzed customer data and market trends to inform strategic decisions in previous roles.
- Prepare to discuss your experience with contract negotiations and commercial agreements, emphasizing your ability to lead these processes effectively.
- Demonstrate your knowledge of financial technology platforms or services, and express your enthusiasm for working in a fintech environment.
- Ensure your resume and cover letter are tailored to the role, emphasizing relevant experience and skills.
- Practice your communication and negotiation skills, as these will be crucial in the interview process.
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