Account Manager (Boston)
Customer Success
Salesforce
WFA Digital Insight
As demand for digital operations management surges, professionals with expertise in SaaS and customer success are in high demand. With over 13,000 organizations relying on Pagerduty, this role offers a chance to work with a leader in the field. Candidates should be prepared to showcase their skills in Salesforce, account management, and data-driven decision making.
Job Description
About the Role
Pagerduty is seeking an Account Manager to join their customer-focused team. The successful candidate will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes.Responsibilities
- Own a portfolio of existing customers to ensure adoption, value realization, and retention
- Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities
- Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management
- Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early
Requirements
- Strong commercial acumen and experience with SaaS products
- Proven track record of building and maintaining strong customer relationships
- Experience with Salesforce
How to Stand Out
- Be prepared to discuss your experience with Salesforce and how you've used it to drive customer growth
- Showcase your ability to analyze customer data and develop targeted account plans
- Highlight your skills in negotiation and contract management
- Emphasize your passion for delivering exceptional customer outcomes and driving revenue growth
- Prepare examples of how you've successfully managed and expanded customer relationships in previous roles
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.