Account Manager, Client Success

About the Role

As a trusted partner to many clients who are new to Axios, the Account Manager will ensure that these clients feel confident and supported from day one. This will involve quickly learning and articulating how Axios' products work, guiding clients and agency partners through each stage of the post-sale process, and working closely with stakeholders to provide clear communication, proactive solutions, and a high-touch service experience every step of the way.

The Account Manager will be part of a dynamic team that is committed to delivering exceptional customer service and driving business growth. The team is passionate about digital media and is dedicated to staying at the forefront of industry trends and developments.

What You Will Do

• Lead post-sale account management for new and existing growth accounts, delivering best-in-class client experiences
• Develop and execute a wide range of campaigns across the Axios product suite, working closely with multiple cross-functional teams
• Work with Client Partnerships colleagues to support media planning, proposals, and renewal activities
• Build and maintain strong relationships with clients and internal stakeholders, ensuring that all parties are informed and aligned
• Manage all post-sale campaign elements, including ownership across kick-off calls, production, launch, and reporting
• Monitor campaign performance and delivery to ensure campaigns are on track to meet client and revenue goals
• Identify opportunities for account growth, renewal, and upsell, and develop strategies to pursue these opportunities
• Develop and implement long-term strategies aligned with team and company goals, analyzing complex situations and foreseeing potential challenges and opportunities
• Pull reporting and use analytics to make data-driven campaign optimization recommendations

What We Are Looking For

• 1+ years of digital campaign planning and execution experience in a publisher or agency environment
• 2-4 years of work experience, with a proven track record of success in a similar role
• Strong understanding of digital media and campaign management, with the ability to quickly learn and articulate complex concepts
• Excellent communication, organization, and project management skills, with obsessive attention to detail
• Ability to work independently, prioritize tasks, and manage time effectively, with a growth mindset and a passion for digital media
• Experience working with multiple stakeholders, including clients, agency partners, and internal teams
• Strong analytical and problem-solving skills, with the ability to analyze complex situations and develop effective solutions
• Proficient in identifying problems and formulating effective solutions independently

Nice to Have

• Experience working with a range of digital media platforms and tools, including Google Ads and Meta
• Knowledge of campaign management and customer service principles, with a strong understanding of the importance of exceptional customer service
• Familiarity with data analysis and reporting tools, with the ability to pull reporting and use analytics to make data-driven decisions
• Experience working in a fast-paced, collaborative environment, with a strong ability to work independently and as part of a team

Benefits and Perks

• Competitive salary and benefits package, with opportunities for professional growth and development
• Flexible working hours and remote work options, with a stipend to support remote work
• Access to a range of digital media platforms and tools, with ongoing training and support to ensure that skills are up-to-date
• Opportunities to work with a range of high-profile clients, with the chance to make a real impact on the success of these clients
• Collaborative and dynamic work environment, with a passionate and driven team that is committed to delivering exceptional customer service
• Professional development opportunities, with a focus on ongoing learning and growth
• Health and wellness programs, with access to a range of resources and support to promote physical and mental well-being
• Recognition and reward programs, with opportunities to receive recognition and rewards for outstanding performance

• Tip: When applying for this role, be sure to highlight your experience working with digital media platforms and tools, as well as your ability to quickly learn and articulate complex concepts.
• Tip: Emphasize your strong communication, organization, and project management skills, and provide examples of times when you have demonstrated these skills in previous roles.
• Tip: Show a passion for digital media and a commitment to delivering exceptional customer service, and be prepared to talk about how you would approach this in the role.
• Tip: Use specific examples to demonstrate your ability to analyze complex situations and develop effective solutions, and be prepared to walk the interviewer through your thought process.
• Tip: Be prepared to talk about your experience working with multiple stakeholders, including clients, agency partners, and internal teams, and highlight your ability to build and maintain strong relationships.
• Tip: Consider creating a portfolio that showcases your experience and skills in digital campaign planning and execution, and be prepared to discuss this with the interviewer.