Account Manager

About the Role

Day-to-day, you will manage a portfolio of existing relationships, articulate the value proposition of the app to current users, and establish credibility and rapport with providers. You will also be the go-to point of contact for users who need help navigating the app, resolving issues, and getting the most out of the platform.

As an Account Manager at Clipboard Health, you will be part of a fast-growing Series C marketplace that is expanding into several verticals, including dental and home health. You will have the opportunity to work with a global, remote team of over 1,000 people and contribute to the company's mission of lifting people up the socioeconomic ladder.

What You Will Do

• Manage and grow relationships with an existing portfolio of healthcare providers and dental offices
• Clearly articulate the value proposition of the app to current users to drive continued engagement and expansion
• Establish credibility and rapport with providers, demonstrating a strong understanding of the app
• Go deep with healthcare providers and dental offices to uncover their evolving needs and find ways to genuinely help them succeed on the platform
• Be the go-to point of contact for users who need help navigating the app, resolving issues, and getting the most out of the platform
• Help fill new and urgent shifts in your assigned markets
• Collaborate with the sales team to identify new business opportunities
• Work with the customer success team to drive engagement and retention
• Analyze data to identify trends and opportunities for growth
• Develop and implement strategies to improve user experience and drive engagement

What We Are Looking For

• Willingness to hustle and lack of fear
• Experience texting, emailing, and talking with English-speaking clients and prospects
• Stable high-speed internet connection
• A computer workstation (laptop or desktop)
• Internationally located (not in the US or Canada)
• Availability to work US working hours
• Fluency in English speaking and writing
• Strong written and verbal communication skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving skills and ability to think critically

Nice to Have

• Experience with Excel and data analysis
• Familiarity with the healthcare industry and digital marketplaces
• Certification in sales or account management
• Experience working with remote teams and managing multiple projects simultaneously

Benefits and Perks

• Opportunity to work with a fast-growing Series C marketplace
• Collaborative and dynamic work environment
• Flexible working hours and remote work options
• Professional development opportunities and training programs
• Access to a global network of professionals and industry leaders
• Competitive compensation package
• Health and wellness programs

• Be prepared to showcase your ability to think critically and hustle in a fast-paced environment.
• Highlight your experience in customer-centric roles and ability to nurture relationships.
• Familiarize yourself with the healthcare industry and digital marketplaces to stand out as a candidate.
• Develop a strong understanding of the app and its value proposition to articulate it effectively to current users.
• Be prepared to provide specific examples of your experience with data analysis and problem-solving.
• Show enthusiasm for the company's mission and values, and be prepared to explain how you can contribute to its growth and success.
• Research the company culture and be prepared to ask questions about the team and work environment during the interview process.