Account Manager | Commercial

RampRamp·Remote(New York, NY (HQ))
Customer Success
SalesforceExcel

WFA Digital Insight

As the demand for digital payment solutions continues to grow, companies like Ramp are at the forefront of innovation. With a 20% increase in fintech adoption in 2025, the need for skilled account managers who can drive product adoption and customer satisfaction is on the rise. This role offers a unique opportunity to work with a high-growth startup and make a tangible impact on the financial services industry. Candidates should be prepared to demonstrate their expertise in Salesforce and Excel, as well as their ability to build strong relationships with commercial customers.

Job Description

About the Role

The Account Manager position at Ramp is a critical component of the company's commercial team, responsible for driving product adoption, spend activation, and long-term account growth across a portfolio of high-value customers. This role requires a unique blend of technical expertise, business acumen, and interpersonal skills, as account managers will be working closely with decision-makers at commercial customers to identify opportunities for growth and expansion. As a key member of the commercial team, account managers will play a vital role in shaping the company's product roadmap and customer communication strategy.

The day-to-day responsibilities of this role will involve building and nurturing strong relationships with commercial customers, developing deep, multi-threaded relationships with decision-makers, and driving spend across the portfolio. Account managers will also be responsible for leading Executive Business Reviews, collaborating with cross-functional teams, and executing successful launches of the Ramp platform.

The commercial team at Ramp is a dynamic and fast-paced environment, with a focus on driving growth and innovation in the financial services industry. As an account manager, you will be working closely with a team of experienced professionals who are passionate about delivering exceptional customer experiences and driving business results.

What You Will Do

  • Build and nurture strong relationships with commercial customers to drive product adoption and spend activation
  • Develop deep, multi-threaded relationships with decision-makers at commercial customers
  • Drive spend across the portfolio by owning retention, adoption, and expansion within existing products
  • Lead Executive Business Reviews to identify opportunities for growth and collaborate with clients on strategy and upcoming product releases
  • Execute successful launches of the Ramp platform across top-tier accounts
  • Collaborate with cross-functional teams, including product, support, and marketing, to provide informed recommendations on the product roadmap and customer communication strategy
  • Analyze customer data to identify trends and opportunities for growth
  • Develop and implement account plans to drive growth and expansion
  • Conduct regular business reviews with commercial customers to ensure satisfaction and identify areas for improvement

What We Are Looking For

  • Minimum 3 years of experience in a B2B sales or account management role
  • Strong understanding of the financial services industry and the needs of commercial customers
  • Excellent verbal and written communication skills, as well as interpersonal skills
  • Organizational, project management, and time management skills
  • Familiarity with basic sales tools and common metrics
  • Experience with Salesforce and Excel
  • High adaptability and understanding of change within the evolution of a startup
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

Nice to Have

  • Experience with financial services sales
  • Experience at a high-growth startup
  • Expertise in using productivity tools, such as Outreach
  • Experience with accounting software, such as Netsuite or QuickBooks
  • CPA certification

Benefits and Perks

  • 100% medical, dental, and vision insurance coverage for you and your dependents
  • One Medical annual membership
  • 401k with employer match
  • Flexible PTO
  • Fertility HRA (up to
    0,000 per year)
  • Parental Leave
  • Unlimited AI token usage
  • Pet insurance
  • Centralized home-office equipment ordering for all employees
  • Health and wellness stipend
  • In-office perks, including lunch, snacks, and drinks
  • Budget for intra-office travel
  • Relocation support to NYC or SF (as needed)

How to Stand Out

  • Make sure to highlight your experience with Salesforce and Excel in your application, as these are key skills required for the role.
  • Be prepared to demonstrate your understanding of the financial services industry and the needs of commercial customers.
  • Show examples of how you have built and nurtured strong relationships with customers in previous roles.
  • Emphasize your ability to work in a fast-paced environment and prioritize multiple tasks.
  • Research the company culture and values, and be prepared to discuss how you align with them.
  • Prepare examples of how you have driven growth and expansion in previous roles.
  • Be ready to discuss your experience with data analysis and how you have used data to inform business decisions.

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