Account Manager- Dallas, TX

Pagerduty·Remote(Remote (USA))
Customer Success
Salesforce

WFA Digital Insight

As demand for digital operations management surges, companies like Pagerduty are seeking skilled account managers to drive customer success. With the rise of AI-driven insights, experience with SaaS products and data-driven customer management is in high demand. In this remote role, you'll leverage tools like Salesforce to deliver exceptional customer outcomes, making it an exciting opportunity for those who can blend sales expertise with customer focus.

Job Description

About the Role

Pagerduty is seeking an Account Manager to join their diverse, customer-focused team. As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes.

Responsibilities

  • Own a portfolio of existing customers to ensure adoption, value realization, and retention.
  • Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
  • Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
  • Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.

Requirements

The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.

How to Stand Out

  • Be prepared to discuss your experience with Salesforce and how you've used it to drive customer success in previous roles.
  • Highlight your ability to analyze data and use insights to inform your account management strategy.
  • Showcase your negotiation skills by providing examples of successful renewal proposals or contract negotiations.
  • Demonstrate your understanding of the SaaS industry and the challenges customers face in adopting and utilizing digital operations management tools.
  • Emphasize your ability to work collaboratively with cross-functional teams, including sales, legal, and renewals teams.

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.