Account Manager- DC
Customer Success
Salesforce
WFA Digital Insight
As demand for digital operations management grows, professionals with expertise in SaaS and customer success are in high demand. With over 13,000 organizations relying on PagerDuty, this role offers a unique chance to work with a leader in the field. Candidates should be prepared to leverage their Salesforce skills and commercial acumen to drive customer outcomes.
Job Description
About the Role
PagerDuty is seeking an Account Manager to join their customer-focused team. The successful candidate will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes.Responsibilities
- Own a portfolio of existing customers to ensure adoption, value realization, and retention.
- Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
- Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
Requirements
The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.How to Stand Out
- Be prepared to discuss your experience with Salesforce and how you've used it to drive customer success in previous roles.
- Highlight your ability to analyze customer data and develop strategic account plans that drive growth.
- Showcase your negotiation skills and ability to structure multi-year contracts.
- Emphasize your passion for customer success and ability to work closely with cross-functional teams.
- Prepare examples of how you've identified and addressed customer risks in previous roles.
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