Account Manager | Enterprise

About the Role

The role is centered around providing exceptional customer experiences, ensuring customer success, and driving revenue growth. You will work closely with the sales, support, and product teams to deliver a cohesive and high-quality customer experience. Your ability to articulate financial value, including ROI, cost savings, and operational efficiency, will be essential in driving customer engagement and retention.

Ramp is a fast-paced and evolving environment, and as an Account Manager, you will need to be adaptable, comfortable working through ambiguity, and have a high level of ownership. Your experience in managing Enterprise or large Mid-Market accounts, ideally in a scaled book model, will be valuable in this role.

What You Will Do

• Own a portfolio of 60-70 Enterprise customers, with clear responsibility for retention, expansion, and ongoing account health
• Lead customer conversations across all seniority levels, including operators, finance leadership, and C-suite executives, to ensure alignment and drive strong business outcomes
• Manage renewals and growth opportunities end-to-end, from identifying the need to solution design, positioning, and negotiation
• Drive adoption and usage by helping customers understand new features, optimize workflows, and fully leverage Ramp's platform
• Create and execute scalable account plans, highlighting areas of risk, opportunity, and long-term strategy
• Run regular touchpoints — status calls, optimization reviews, roadmap conversations, and QBRs — to keep customers engaged and successful
• Collaborate cross-functionally with Product, Sales, Support, CSMs, and Solutions teams to deliver a cohesive and high-quality customer experience
• Surface structured feedback to internal teams, helping inform Ramp's Enterprise roadmap and process improvements
• Use data and insights to analyze account performance, spot trends, and communicate value in a clear and practical way
• Travel occasionally for customer on-sites, events, and internal summits

What We Are Looking For

• 7+ years of experience in Account Management, Customer Success, or a similar revenue-focused role
• Experience managing Enterprise or large Mid-Market accounts (500+ employees), ideally in a scaled book model
• Strong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS
• Demonstrated ability to negotiate and close renewals and upsell opportunities
• Comfortable explaining product workflows, integrations, and technical requirements to both financial and technical stakeholders
• Ability to articulate financial value — ROI, cost savings, operational efficiency, and modernization impacts
• Strong communication and relationship-building skills, including comfort working with senior leadership and the C-suite
• Track record of meeting or exceeding revenue or growth targets in a fast-paced, evolving environment
• High level of ownership, adaptability, and comfort working through ambiguity

Nice to Have

• Experience with Fintech or payments technology
• Knowledge of financial accounting principles and practices
• Familiarity with sales automation tools and CRM software

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a fast-growing and innovative company
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Recognition and reward for outstanding performance
• Comprehensive health insurance and wellness programs

• Develop a strong understanding of Fintech, payments, and customer success principles to stand out as a candidate.
• Showcase your experience in managing complex customer relationships and driving revenue growth.
• Be prepared to discuss your ability to communicate technical requirements to financial stakeholders.
• Highlight your skills in data analysis and insights to demonstrate your ability to drive business outcomes.
• Research Ramp's product suite and be prepared to discuss how you can drive adoption and usage.
• Familiarize yourself with the company culture and values to ensure you are a good fit for the role.