Account Manager (Future Opportunity)

About the Role

The ideal candidate will have a strong commercial acumen, excellent communication skills, and the ability to influence stakeholders and drive customer outcomes. You will be responsible for building and nurturing client relationships, identifying upsell and cross-sell opportunities, and managing renewals and contract negotiations.

Patch My PC's Customer Success team is dedicated to improving the lives of its customers, and as an Account Manager, you will play a key role in achieving this goal. You will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

What You Will Do

• Build and nurture client relationships to ensure customer satisfaction and long-term retention
• Act as a trusted advisor to clients, understanding their needs and aligning them with Patch My PC's solutions
• Identify upsell and cross-sell opportunities to drive revenue growth and increase account value
• Manage renewals and contract negotiations to ensure a seamless client experience
• Address client inquiries, resolve issues, and proactively offer solutions to improve engagement
• Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients
• Prioritize tasks and manage multiple accounts effectively
• Collaborate with internal stakeholders to achieve customer success goals
• Develop and execute account plans to drive growth and retention
• Conduct regular business reviews with clients to ensure satisfaction and identify areas for improvement

What We Are Looking For

• 5+ years of experience in customer-facing B2B software sales
• Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results
• Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets
• Excellent communication, negotiation, and stakeholder management skills
• A growth mindset, open to feedback, quick to adapt, and always looking to improve
• Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices
• Experience working in a fully remote environment
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks

Nice to Have

• Experience in software sales environment
• Background in business development or consultative selling
• Familiarity with the IT and security industry
• Knowledge of competitor offerings and market trends
• Certification in sales or a related field

Benefits and Perks

• Competitive salary
• 401k Match: 200% of contributions up to the first 5% of salary
• Medical, Dental, and Vision Coverage: 99% of premiums covered for team members and dependents
• FSA/HSA
• Fertility benefits
• Parental leave
• Paid-time off (PTO)
• Volunteer leave
• Charitable donation matching
• Tuition reimbursement
• Gym membership reimbursement
• Internet stipend
• Pet insurance

• Develop a strong understanding of Patch My PC's products and services to effectively communicate their value to clients
• Showcase your ability to build and nurture client relationships, and highlight any relevant experience in customer-facing roles
• Be prepared to discuss your experience with CRM systems, such as Salesforce, and how you have used them to drive sales and customer success
• Demonstrate your knowledge of the IT and security industry, and stay up-to-date on the latest trends and competitor offerings
• Highlight any relevant certifications or training in sales, consulting, or a related field
• Be prepared to provide examples of how you have driven revenue growth and retention in previous roles
• Show enthusiasm for working in a fully remote environment and highlight any experience you have with remote work