Account Manager
WFA Digital Insight
As the demand for skilled account managers continues to rise, with a 25% increase in job postings over the past year, Hireframe is seeking a talented professional to own client relationships and drive growth. With the ability to work remotely and collaborate with US-based startups, this role offers a unique opportunity for career advancement. The current market context, where 60% of companies are looking to expand their teams, makes this an exciting time to join a growing organization. Candidates should be aware that this role requires strong fundamentals in account management, a drive to grow into a senior strategic role, and the ability to thrive in a fast-paced environment.
Job Description
About the Role
The Account Manager position at Hireframe is a full-cycle account management role that entails owning a portfolio of 20+ active clients across various industries. As the primary point of contact for these clients, you will be responsible for their retention, satisfaction, and growth. This role is perfect for someone who has already proven their ability to own client relationships independently and is looking to develop into a senior strategic account manager over time.In this role, you will work closely with the recruiting team to ensure seamless coordination and effective communication with clients. You will also be responsible for maintaining accurate and up-to-date account data, notes, and next steps. The ideal candidate will have a strong goal-oriented mindset, excellent organizational and time-management skills, and the ability to track performance and take ownership of retention and expansion metrics.
Hireframe operates like a startup, with no bureaucracy, high ownership, and a constant bias toward action. As such, the company is looking for someone who can think alongside clients, provide answers, plans, or paths to solutions, and who is not afraid to take ownership and make decisions.
What You Will Do
- Own a portfolio of 20+ active client accounts across the US, primarily startups, founder-led businesses, and growth-stage companies
- Conduct monthly client syncs, setting the agenda, running the call, capturing action items, uncovering future needs, and following through
- Monitor account health, proactively identifying risk signals before they become churn
- Recognize when a client is ready to grow and initiate those conversations
- Coordinate with the recruiting team on active placements, serving as the client’s point of accountability
- Maintain accurate, up-to-date account data, notes, and next steps at all times
- Know when a situation needs leadership and escalate clearly and early
- Develop and implement strategies to drive client growth and satisfaction
- Analyze client feedback and implement changes to improve overall client experience
What We Are Looking For
- 4+ years of experience in account management, client success, or a client-facing role with end-to-end ownership of client relationships
- Experience working in a startup or high-growth environment, with the ability to thrive alongside founders, lean teams, and rapidly evolving processes
- Excellent English communication skills, both written and verbal, with the confidence to communicate effectively with US-based clients
- Availability to work during US business hours and align schedules with client needs
- Highly coachable and growth-oriented, with a willingness to ask questions, absorb feedback, and implement improvements quickly
- Strong goal-oriented mindset, with the ability to track performance, take ownership of retention and expansion metrics, and remain accountable for results
- Demonstrated proactive communication skills, consistently providing updates and addressing issues before being prompted
Nice to Have
- Experience in staffing, recruiting, HR, or professional services
- Prior exposure to US-based startup culture and expectations
- Experience managing or coordinating across offshore teams
Benefits and Perks
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offering an extra channel of support and skill-building
- Opportunities for professional growth
How to Stand Out
- Be prepared to provide specific examples of your experience in account management and client success
- Showcase your ability to work independently and take ownership of client relationships
- Develop a strong understanding of the US startup culture and expectations
- Highlight your excellent communication skills, both written and verbal
- Be prepared to discuss your experience with data analysis and performance tracking
- Showcase your ability to work in a fast-paced environment and prioritize multiple tasks
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