Account Manager Lead - North America - Enterprise

About the Role

The successful candidate will have a deep understanding of the customer success landscape and the ability to balance people leadership, strategic direction, and hands-on customer impact. You will be responsible for leading, coaching, and developing a team of experienced Customer Success Managers and driving revenue outcomes as a core mandate.

Elevenlabs is a fast-growing company that is transforming the way we interact with technology. With a strong focus on AI research and product development, the company has launched several innovative platforms, including ElevenAgents, ElevenCreative, and ElevenAPI. As a member of the Elevenlabs team, you will be part of a dynamic and rapidly growing company that is pushing the boundaries of what is possible with AI.

What You Will Do

• Lead, coach, and develop a high-performing Enterprise CS team, owning team quota performance, customer retention, and expansion goals
• Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices
• Drive revenue outcomes as a core mandate — building a team culture where renewals, upsells, and NRR growth are owned with the same rigor as any quota-carrying sales function
• Develop and execute a comprehensive customer success strategy that aligns with the company's overall goals and objectives
• Collaborate with cross-functional teams, including sales, marketing, and product, to drive customer adoption and retention
• Analyze customer data and metrics to identify trends and opportunities for growth
• Develop and maintain strong relationships with key customers and stakeholders
• Stay up-to-date with industry trends and best practices in customer success
• Participate in sales and customer success meetings to drive alignment and ensure seamless handoffs
• Identify and mitigate risks to customer retention and revenue growth

What We Are Looking For

• 5+ years of experience in customer success, account management, or a related field
• Proven track record of driving revenue growth and customer retention
• Strong leadership and management skills, with experience leading high-performing teams
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders
• Strong analytical and problem-solving skills, with the ability to analyze customer data and metrics
• Experience with Salesforce and Excel, with the ability to learn and adapt to new technologies
• Strong business acumen, with a deep understanding of the customer success landscape
• Experience working in a fast-paced, dynamic environment, with a strong ability to prioritize and manage multiple tasks and projects

Nice to Have

• Experience working with AI-driven customer success platforms and tools
• Certification in customer success, such as CSM or CCS
• Experience working in a remote or distributed team environment
• Familiarity with Elevenlabs' products and platforms, including ElevenAgents, ElevenCreative, and ElevenAPI

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a fast-growing and innovative company that is transforming the way we interact with technology
• Collaborative and dynamic work environment, with a strong focus on teamwork and communication
• Professional development and growth opportunities, with a focus on continuous learning and improvement
• Flexible work arrangements, including remote work options and flexible hours
• Access to the latest technologies and tools, including Salesforce and Excel
• Annual discretionary stipend for professional development and learning
• Annual company offsite and social travel opportunities
• Co-working stipend for remote team members

• Ensure you have a strong understanding of the customer success landscape and the ability to balance people leadership, strategic direction, and hands-on customer impact.
• Develop a comprehensive customer success strategy that aligns with the company's overall goals and objectives.
• Highlight your experience with Salesforce and Excel, and be prepared to demonstrate your ability to learn and adapt to new technologies.
• Showcase your leadership and management skills, with a focus on building and developing high-performing teams.
• Be prepared to discuss your experience working in a fast-paced, dynamic environment, and your ability to prioritize and manage multiple tasks and projects.
• Research the company's products and platforms, including ElevenAgents, ElevenCreative, and ElevenAPI, and be prepared to discuss how you can contribute to the company's mission and goals.
• Highlight your strong analytical and problem-solving skills, with the ability to analyze customer data and metrics.