Account Manager | Mid-Market

## About the Role As an Account Manager at Ramp, you will be at the forefront of driving operational excellence within the Sales organization. Your primary focus will be on developing and executing strategies to expand mid-market accounts effectively, leveraging your expertise in building strong relationships with C-Level executives and key decision-makers. This role is pivotal in aligning incentives with customers and bringing Ramp's value proposition to life. You will have the unique opportunity to contribute to building Ramp's Account Management organization and play a crucial role in defining the sales strategy that fuels the company's growth.

The day-to-day responsibilities of this role will involve managing a portfolio of high-value mid-market customers, ensuring their needs are met, and driving spend across your book of business through retention, adoption, and expansion. You will lead Executive Business Reviews to identify growth opportunities and collaborate with clients on strategy and product releases. Your ability to work closely with the Account Executive and Customer Success teams will be essential in executing successful launches of the Ramp platform.

Ramp is committed to innovation and excellence, and as such, it seeks individuals who share these values. The company's mission to automate financial transactions and provide smart infrastructure for finance teams is ambitious, and it requires a team that is equally ambitious and results-driven. The ideal candidate will be someone who thrives in a fast-paced environment, is adaptable, and has a proven track record of success in account management or a related field.

## What You Will Do - Build and nurture strong relationships across new and existing high-value mid-market customers to better achieve their needs and manage all reporting of health within accounts.

• Develop deep, multi-threaded relationships with decision makers at your customers.
• Drive spend across your book of business by owning retention, adoption, expansion within existing products, and growth across your accounts.
• Lead Executive Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients on strategy and upcoming product releases.
• Execute successful launches of the Ramp platform across top-tier accounts in partnership with our Account Executive and Customer Success teams.
• Collaborate with product, support, and marketing teams to provide informed recommendations into Ramp’s product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle.
• Stay updated with the latest industry trends and competitor analysis to continuously improve account management strategies.
• Manage and prioritize multiple projects simultaneously, ensuring timely completion and high-quality results.
• Develop and maintain detailed records of customer interactions, including meeting notes, action items, and follow-ups.

## What We Are Looking For - Minimum 4 years of new business sales or account management experience in a B2B organization.

• Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts.
• Excellent verbal and written communication skills, as well as interpersonal skills.
• Organizational, project management, and time management skills.
• Familiarity with basic sales tools and common metrics.
• High adaptability and understanding of change within the evolution of a startup.
• Experience working with Salesforce or similar CRM platforms.
• Strong analytical skills, with the ability to analyze data and make informed decisions.
• Bachelor’s degree from an accredited university.

## Nice to Have - Experience with financial services sales.

• Experience at a high-growth startup.
• Expertise in using Outreach, Excel, or other productivity tools.
• Certification in sales or a related field.

## Benefits and Perks - 100% medical, dental & vision insurance coverage for you and partially covered for your dependents.

• One Medical annual membership.
• 401k (including employer match on contributions made while employed by Ramp).
• Flexible PTO.
• Fertility HRA (up to
  0,000 per year).
• Parental Leave.
• Unlimited AI token usage.
• Pet insurance.
• Centralized home-office equipment ordering for all employees.
• Health and Wellness stipend.
• In-office perks: lunch, snacks, drinks, and more.
• Budget for intra-office travel.
• Relocation support to NYC or SF (as needed).

- Developing a strong understanding of the fintech industry and staying updated with the latest trends will significantly enhance your application and performance in the role.

• Ensure you have a solid grasp of Salesforce and Excel, as these tools are crucial for success in this position.
• Building a professional portfolio that showcases your ability to manage and grow accounts will be beneficial during the application process.
• Preparation is key for interviews; research the company, practice common interview questions, and be ready to discuss your experience and skills in detail.
• When negotiating salary, consider not just the base pay but also the overall compensation package, including benefits and perks.
• Be cautious of red flags such as unclear expectations, lack of communication from the hiring team, or unrealistic demands during the hiring process.