Account Manager - North America - Corporate Segment
Customer Success
Excel
WFA Digital Insight
The demand for skilled account managers in the AI sector has skyrocketed, with over 40% growth in the past two years. As companies like Elevenlabs revolutionize the tech landscape, professionals with expertise in scaling customer relationships are in high demand. With the global AI market projected to exceed
90 billion by 2025, this role offers a unique opportunity to be at the forefront of innovation. Before applying, candidates should be aware of the importance of data-driven decision making, technical proficiency, and strategic thinking in this role.
Job Description
About the Role
Elevenlabs is seeking an experienced Account Manager to oversee a portfolio of 100 to 200 corporate accounts across North America. As a key member of the team, you will be responsible for driving customer success, identifying new business opportunities, and developing strategic relationships with clients. Your day-to-day activities will involve working closely with customers to understand their needs, providing tailored solutions, and ensuring seamless integration of Elevenlabs' products.The ideal candidate will have a strong background in account management, preferably in the tech or AI industry. You will be working in a fast-paced environment, collaborating with cross-functional teams, and reporting to senior management. Your ability to think strategically, communicate effectively, and build strong relationships will be essential to success in this role.
What You Will Do
- Manage a portfolio of 100 to 200 corporate accounts, developing and executing customized plans to drive customer success
- Identify new business opportunities and upsell/cross-sell Elevenlabs' products to existing clients
- Develop strategic relationships with key decision-makers and stakeholders
- Collaborate with internal teams, including sales, marketing, and product, to ensure alignment and effective communication
- Analyze customer data and feedback to inform product development and improvement
- Provide training and support to customers on Elevenlabs' products and services
- Develop and maintain accurate records of customer interactions, sales, and account activity
- Identify and mitigate potential risks and issues, escalating to senior management as necessary
- Stay up-to-date with industry trends, competitor activity, and emerging technologies
What We Are Looking For
- 3+ years of experience in account management, preferably in the tech or AI industry
- Proven track record of driving customer success and revenue growth
- Strong understanding of the North American market and business landscape
- Excellent communication, interpersonal, and negotiation skills
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
- Proficiency in Excel and other Microsoft Office tools
- Strong analytical and problem-solving skills, with attention to detail
- Bachelor's degree in Business, Marketing, or a related field
Nice to Have
- Experience working with AI-powered products or services
- Knowledge of sales and marketing automation tools
- Certification in sales, marketing, or a related field
- Familiarity with project management methodologies and tools
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a cutting-edge AI company
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Access to the latest tools and technologies
- Flexible working hours and remote work options
- Annual discretionary stipend for professional development and social travel
- Co-working stipend for remote employees
- Annual company offsite and team-building activities
How to Stand Out
- Tip: Showcase your ability to analyze customer data and provide actionable insights to drive business growth.
- Develop a strong understanding of the North American market and business landscape to effectively communicate with clients.
- Highlight your experience working with cross-functional teams, including sales, marketing, and product.
- Be prepared to discuss your approach to managing a large portfolio of accounts and prioritizing tasks.
- Showcase your proficiency in Excel and other Microsoft Office tools, and be prepared to provide examples of how you've used these skills in previous roles.
- Consider creating a portfolio that demonstrates your ability to drive customer success and revenue growth.
- Research the company culture and values, and be prepared to discuss how you align with Elevenlabs' mission and vision.
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