Account Manager - North America - Strategic Segment
WFA Digital Insight
The demand for skilled account managers in the tech industry has grown significantly, with a 25% increase in job postings over the past year. As companies like ElevenLabs continue to push the boundaries of AI technology, the need for professionals who can effectively manage strategic accounts and drive commercial growth has never been more pressing. With the rise of remote work, candidates can now access these opportunities from anywhere in the world. Before applying, it's essential to understand the company's innovative culture and high-velocity work environment, as well as the required skills, such as expertise in Excel and experience in complex enterprise environments.
Job Description
About the Role
ElevenLabs is seeking an experienced Account Manager to own the full commercial relationship and customer success across a book of strategic accounts. These accounts are the most complex, high-value organizations in the world, with over 10,000 employees, and are defining what AI-native experiences look, feel, and sound like at massive scale. As an Account Manager, you will be responsible for making sure every account is getting real value, expanding into new products, and renewing with conviction.The role entails building executive partnerships, multi-stakeholder relationships, and long-term success plans that turn ElevenLabs into a strategic platform bet for some of the world's largest companies. You will go exceptionally deep with a small number of transformational accounts, advised on agent design, voice customization, conversation flows, integrations, and use data and logs to spot friction before customers do.
You will be part of a dynamic team with a culture that prioritizes innovation, growth, and excellence. The company has raised $781M in funding and has a valuation of
What You Will Do
- Own the full commercial relationship and customer success across a book of strategic accounts
- Build executive partnerships, multi-stakeholder relationships, and long-term success plans
- Advise on agent design, voice customization, conversation flows, and integrations
- Use data and logs to spot friction before customers do
- Drive large commercial outcomes through trust and vision
- Partner closely with high-growth accounts to help them achieve value
- Connect what's working technically to what's growing commercially
- Own NRR across your accounts
- Stay up-to-date with industry trends and developments in AI technology
- Collaborate with cross-functional teams to drive growth and innovation
What We Are Looking For
- Experience in complex enterprise environments and account management
- Expertise in Excel and data analysis
- Strong communication and interpersonal skills
- Ability to build executive partnerships and multi-stakeholder relationships
- Experience in driving large commercial outcomes through trust and vision
- Strong understanding of AI technology and its applications
- 5+ years of experience in account management or a related field
- Bachelor's degree in a relevant field, such as business or computer science
- Proven track record of success in managing strategic accounts
Nice to Have
- Experience with AI-powered solutions and voice technology
- Knowledge of the tech industry and its trends
- Familiarity with sales and customer success metrics
- Certification in account management or a related field
- Experience working in a fast-paced, high-growth environment
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a cutting-edge technology company
- Collaborative and dynamic work environment
- Professional development opportunities through an annual discretionary stipend
- Social travel stipend to meet up with colleagues
- Annual company offsite in a new location
- Co-working stipend for remote employees
- Access to the latest technology and tools
- Flexible working hours and remote work options
How to Stand Out
- Develop a strong understanding of AI technology and its applications to stand out in the interview process.
- Showcase your experience in managing strategic accounts and driving commercial growth in your portfolio.
- Be prepared to discuss your approach to building executive partnerships and multi-stakeholder relationships.
- Highlight your expertise in Excel and data analysis, and be prepared to provide examples of how you've used these skills in previous roles.
- Research the company's culture and values, and be prepared to discuss how you align with them.
- Be prepared to negotiate salary and benefits, and have a clear understanding of your worth in the market.
- Look for red flags such as a lack of clear communication or unclear expectations, and be prepared to ask questions during the interview process.
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