Account Manager (US)

Pagerduty·Remote(Remote (USA))
Customer Success
Salesforce

WFA Digital Insight

The demand for skilled account managers in the remote job market is on the rise, especially with expertise in SaaS and Salesforce. With Pagerduty's rapid expansion in digital operations management using AI/ML and automation, this role stands out for its potential to drive significant customer and revenue growth. Candidates should be aware of the growing importance of data-driven customer management and the need for strong commercial acumen in this field.

Job Description

About the Role

Pagerduty is seeking an Account Manager to join their customer-focused team, serving as the primary point of contact for a portfolio of existing SaaS customers. The ideal candidate will partner closely with cross-functional teams to deliver exceptional customer outcomes, driving product adoption, managing renewals, and identifying strategic expansion opportunities.

Responsibilities

  • Own a portfolio of existing customers to ensure adoption, value realization, and retention.
  • Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
  • Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
  • Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.

Requirements

  • Experience with SaaS products and AI-driven insights.
  • Strong commercial acumen and a passion for data-driven customer management.

How to Stand Out

  • Develop a strong understanding of Salesforce and its applications in SaaS customer management to stand out in your application.
  • Prepare examples of your experience in driving customer growth and managing renewals to discuss during interviews.
  • Highlight your ability to analyze customer health metrics and leverage them for strategic account planning.
  • Showcase your negotiation skills through previous experience with contract management and renewal proposals.
  • Be prepared to discuss how you stay updated with the latest trends in digital operations management and AI/ML integration.

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