Account Manger - Speech & AI Technologies
WFA Digital Insight
As the demand for speech and AI technologies continues to grow, with over 70% of businesses investing in AI solutions, professionals with expertise in these areas are in high demand. Pole To Win International is at the forefront of this trend, and their Account Manager role is a unique opportunity for candidates to leverage their technical fluency and partnership management skills. With the remote job market booming, this role stands out for its focus on long-term partnership stability and technical credibility. Before applying, candidates should be aware of the importance of domain fluency and a customer-first mindset in this role.
Job Description
About the Role
The Account Manager role at Pole To Win International is a critical position that combines technical fluency with partnership management skills. As a trusted interface between client technical teams and internal delivery teams, the successful candidate will ensure alignment, solution clarity, and long-term partnership stability. This role is not a pure sales position, but rather a technical and strategic role that requires strong technical credibility and a customer-first mindset.The Account Manager will serve as the primary relationship lead for a major enterprise technology partner within the speech and AI domain. This will involve engaging directly with client stakeholders across Product, Engineering, ML, Data Science, and Speech teams to translate complex technical requirements into clear internal delivery plans and execution roadmaps.
What You Will Do
- Serve as the primary relationship lead for a major enterprise technology partner within the speech and AI domain
- Engage directly with client stakeholders across Product, Engineering, ML, Data Science, and Speech teams
- Translate complex technical requirements into clear internal delivery plans and execution roadmaps
- Ensure alignment between client expectations and operational capabilities across data, engineering, and production teams
- Demonstrate domain fluency across TTS, ASR, transcription workflows, data collection, annotation, and model training support
- Contribute technical insight during solution design discussions, including conversations around model accuracy, constraints, scaling, and evaluation methodologies
- Protect and stabilize existing revenue streams while supporting responsible expansion aligned with the client’s technical roadmap
- Participate in RFP/RFI responses and commercial discussions with awareness of scope, margin, and delivery risk
- Partner closely with delivery, data operations, engineering, and product teams to ensure seamless transition from scoping to execution
- Identify risks early, escalate appropriately, and maintain transparency across stakeholders
What We Are Looking For
- 5+ years of experience within speech technology, AI/ML services, data annotation, data collection, or language technologies
- Experience working with large technology platforms or enterprise AI customers
- Technical fluency in deep learning-based TTS and ASR systems, voice technologies, NLP fundamentals, and model training pipelines
- Strong understanding of annotation workflows, dataset management, and model evaluation concepts
- Comfort engaging directly with engineering, ML, and product stakeholders
- Strong communication skills with the ability to bridge technical and operational teams
- Commercial awareness and structured account management discipline within enterprise environments
Nice to Have
- Experience with cloud-based speech and AI technologies
- Familiarity with agile development methodologies
- Knowledge of data privacy and security regulations
Benefits and Perks
- Competitive base salary
- Flexible working arrangements
- Annual leave plus public holidays
- Private healthcare options
- Life assurance and income protection coverage
- Professional development support and learning opportunities
- International exposure across global teams and clients
- A collaborative, people-first culture within a growing global organization
How to Stand Out
- Develop a strong understanding of speech and AI technologies, including TTS, ASR, and NLP fundamentals.
- Create a portfolio that showcases your technical fluency and partnership management skills.
- Prepare to discuss your experience working with large technology platforms or enterprise AI customers.
- Be ready to provide examples of how you have demonstrated domain fluency and a customer-first mindset in previous roles.
- Research the company culture and values to show your enthusiasm for the role and the organization.
- Practice your communication skills to effectively bridge technical and operational teams.
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