Account Specialist, Client Success

About the Role

The Client Success Team at GoodRx is responsible for ensuring that clients achieve their objectives through the use of the company's prescription savings platform. As an Account Specialist, you will be responsible for developing and compiling client-ready insights, collaborating with external and internal partners, and building productive relationships with clients and agency partners. Your expertise in client management and pharmaceutical industry knowledge will be essential in driving client success and contributing to the company's growth.

What You Will Do

• Partner with Account Managers to support high-tier pharmaceutical manufacturer accounts
• Develop and compile client-ready insights, including monthly data analyses and performance readouts
• Collaborate with external and internal partners to deliver tailored solutions for clients
• Build productive relationships with clients and agency partners
• Manage the regulatory review submission process
• Facilitate program implementation by managing internal timelines, tracking deliverables, and maintaining accurate status documentation
• Create visual program examples using GoodRx's enterprise CMS platform
• Analyze complex problems, evaluate multiple variables, and determine appropriate actions within established guidelines
• Work independently with limited day-to-day oversight while managing competing priorities
• Synthesize data into clear, client-ready insights
• Manage multiple tasks simultaneously in a fast-paced environment

What We Are Looking For

• Minimum of 2+ years of professional experience in client management or experience working with pharmaceutical manufacturers
• Demonstrated ability to analyze complex problems and determine appropriate actions
• Proven ability to work independently with limited day-to-day oversight
• Strong written and verbal communication skills
• Excellent organizational skills, strong attention to detail, and the ability to manage multiple tasks simultaneously
• Experience collaborating cross-functionally and adapting to new challenges
• Familiarity with CRM software such as Salesforce and project management platforms
• Familiarity with data analytics tools such as Looker, Tableau, or Microsoft Power BI
• Curiosity and interest in healthcare technologies and performance-driven client solutions

Nice to Have

• Experience in the pharmaceutical industry or healthcare technology sector
• Knowledge of advertising operations and business intelligence
• Familiarity with GoodRx's enterprise CMS platform
• Certification in client management or a related field

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a leading prescription savings platform
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible and remote work arrangements
• Access to cutting-edge technology and tools
• Comprehensive health insurance and wellness programs
• Generous paid time off and holidays

• To stand out as a candidate, highlight your experience in client management and pharmaceutical industry knowledge in your application and during interviews.
• Familiarize yourself with GoodRx's prescription savings platform and be prepared to discuss how you can contribute to the company's mission.
• Develop a strong understanding of CRM software such as Salesforce and data analytics tools to increase your chances of success in this role.
• Be prepared to provide examples of your ability to analyze complex problems and determine appropriate actions during the interview process.
• Research the company culture and values to ensure you are a good fit for the team and can thrive in a fast-paced, client-focused environment.
• Consider creating a portfolio that showcases your experience in client management and pharmaceutical industry knowledge to share with the hiring team.