Account Specialist

About the Role

In this role, you will be working closely with sales representatives to manage accounts and their order base, providing customer service support through various stages of order processing. You will also communicate and collaborate with sales, customers, the distribution center, and other departments as necessary to ensure that product is correctly ordered, priced, ticketed, processed, and shipped by the requested time.

The Account Specialist role is a key part of the company's customer-facing team, and as such, you will be expected to provide exceptional customer service, responding to customer inquiries, resolving issues, and providing product information and support as needed. You will also be responsible for analyzing and reviewing requests for return authorizations and credit, ensuring accurate invoicing for all purchase orders.

What You Will Do

• Efficiently manage assigned order book by entering, revising, and releasing orders for processing
• Provide order entry support for other team members when appropriate
• Provide excellent customer service by offering product specification and product availability information
• Assist customers with order selection and customer requirements to meet departmental goals
• Proactively assist customers, sales representatives, members of the management team, or coworkers with inquiries, requests for information, or resolution of complex issues
• Pinpoint and investigate product/service issues and provide effective and timely communication to all business partners to address the resolution and/or plan of action
• Analyze, review, and process requests for return authorizations and credit, ensuring accurate invoicing for all purchase orders
• Demonstrate professional phone etiquette with internal and external customers by answering inbound customer calls on the departmental phone queue
• Act as support and a resource for day-to-day activities within the department and assist with special projects as needed
• Collaborate with sales representatives to identify opportunities to upsell and cross-sell products
• Develop and maintain a thorough understanding of the company's products, services, and policies

What We Are Looking For

• 3+ years of experience in a related field, such as sales, customer service, or account management
• Proficient PC skills, including Microsoft Office and Excel
• Knowledge of SAP and Cognos reporting preferred
• Strong attention to detail and ability to accurately process orders and manage data
• Excellent verbal and written communication skills, with the ability to effectively communicate with customers, sales representatives, and other stakeholders
• Ability to work cooperatively with others across the organization to achieve shared objectives and gain trust and support of others
• Self-starter with a proactive working style, able to work independently and as part of a team
• Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions
• Strong customer service skills, with the ability to provide exceptional service and support to customers

Nice to Have

• Experience working in the apparel or textile industry
• Knowledge of e-commerce platforms and digital marketing strategies
• Certification in customer service or account management
• Experience working with remote teams and collaborating with stakeholders across multiple locations
• Familiarity with CRM software and sales analytics tools

Benefits and Perks

• Competitive hourly rate, with a range of
  8.40 - $23.00 per hour
• Eligibility for additional compensation awards, including annual incentive plans, sales incentives, or commission potential
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Remote work arrangement, with the ability to work from home or a remote location
• Professional development opportunities, including training and education programs
• Access to cutting-edge technology and tools to support your work

• To stand out in this role, be prepared to showcase your analytical and problem-solving skills, as well as your ability to provide exceptional customer service.
• Make sure to highlight your experience working with CRM software, sales analytics tools, and e-commerce platforms.
• Develop a strong understanding of the company's products, services, and policies to effectively communicate with customers and sales representatives.
• Be prepared to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Consider obtaining certifications in customer service or account management to demonstrate your expertise and commitment to the field.
• Be prepared to negotiate your salary based on your experience and qualifications, and don't be afraid to ask about additional benefits and perks.
• Research the company culture and values to ensure alignment with your own goals and expectations.