Account Supervisor, Client Partnership

About the Role

The role's significance lies in its ability to impact revenue and margin goals by proactively managing risks and opportunities. It demands a professional with excellent communication skills, the ability to work under pressure, and a keen eye for detail. The Account Supervisor must also be adept at using Salesforce, ensuring data hygiene, and utilizing the platform to track client interactions, opportunities, and revenue.

Given the dynamic nature of the digital marketing landscape, this role is both challenging and rewarding. It offers the opportunity to work with a variety of clients, understand their unique challenges, and develop tailored solutions that meet their needs. For professionals looking to grow their careers in client partnership and management, this position provides a platform to develop skills in strategy, project management, and team leadership.

What You Will Do

• Own the day-to-day client relationship for a portfolio of accounts, focusing on delivering high levels of client satisfaction and identifying opportunities for growth.
• Contribute to revenue and margin goals by supporting organic growth initiatives and managing risks associated with client accounts.
• Utilize Salesforce to maintain accurate and up-to-date records of client interactions, contracts, and revenue, ensuring data hygiene and compliance.
• Collaborate with internal stakeholders, including account planning and delivery teams, to ensure aligned strategies and effective execution.
• Develop and execute renewal playbooks, managing the renewal process and identifying opportunities for upselling and cross-selling.
• Lead or support the discovery, scoping, and creation of SOWs for paid enhancements and projects, working closely with senior Client Partnership and Delivery leads.
• Support account forecasting, scoping, billing, and revenue recognition, ensuring accuracy and compliance with financial procedures.
• Compile and interpret client-level burn and utilization reports, highlighting insights and implications for account health and strategy.
• Prepare monthly billing summaries and invoices, managing budget variances and resolving any discrepancies with clients.
• Demonstrate a deep understanding of the client’s business, industry context, and competitive landscape, and how the agency’s solutions can impact their goals.
• Report on the agency’s work in relation to client goals, participating in internal and external brainstorming sessions to drive innovation and growth.
• Maintain a strong understanding of delivery across agency competencies, supporting client digital transformation roadmaps and strategic initiatives.
• Coordinate cross-team activities for client strategy meetings, including scheduling, agenda development, and follow-up actions.
• Support Quarterly Business Review (QBR) activities, partnering with senior Client Partnership and Delivery teams on content, storytelling, and logistics.

What We Are Looking For

• A minimum of 5 years of experience in a client-facing role, preferably in the digital marketing or advertising industry.
• Proven track record of managing client relationships, driving growth, and delivering high levels of client satisfaction.
• Excellent communication, interpersonal, and project management skills, with the ability to work effectively in a team environment.
• Strong understanding of the digital marketing landscape, including trends, technologies, and best practices.
• Experience with Salesforce or similar CRM systems, with the ability to maintain data hygiene and utilize the platform for client management.
• Ability to work under pressure, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to interpret data and develop insights that inform client strategy.
• Experience in managing contracts, renewals, and upselling/cross-selling initiatives.
• Strong business acumen, with an understanding of financial principles and the ability to manage budgets and forecasts.

Nice to Have

• Experience in leading or supporting cross-functional teams, including account planning, delivery, and strategy teams.
• Knowledge of digital transformation strategies and the ability to support clients in their digital journey.
• Certification in Salesforce or similar CRM systems, demonstrating expertise in client relationship management.
• Experience in the development of SOWs, project scoping, and budgeting for digital marketing initiatives.
• Understanding of data privacy and security principles, ensuring compliance with regulatory requirements.

Benefits and Perks

• Competitive salary and benefits package, tailored to the successful candidate’s experience and qualifications.
• Opportunity to work with a leading agency, known for its innovative approach to digital marketing and client partnership.
• Collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional client experiences.
• Professional development opportunities, including training, mentorship, and support for career growth and advancement.
• Flexible working arrangements, including remote work options, to support work-life balance and employee well-being.
• Access to the latest technologies and tools, ensuring the ability to deliver cutting-edge solutions to clients.
• Recognition and reward programs, acknowledging and celebrating employee achievements and contributions to the agency’s success.

• Ensure your resume and cover letter are tailored to the role, highlighting relevant experience in client partnership, account management, and digital marketing.
• Develop a strong understanding of Salesforce and its applications in client relationship management, as this is a critical tool for the role.
• Prepare examples of your experience in managing client relationships, driving growth, and delivering high levels of client satisfaction.
• Research the company and its approach to digital marketing and client partnership, demonstrating your understanding of their unique value proposition.
• Practice your communication and interpersonal skills, as these are essential for success in a client-facing role.
• Consider obtaining certification in Salesforce or similar CRM systems to demonstrate your expertise and commitment to professional development.
• Be prepared to discuss your experience with data analysis and interpretation, and how you have used insights to inform client strategy and drive growth.