Account Support Executive

About the Role

The successful candidate will be a strategic thinker with excellent problem-solving skills, able to analyze complex data sets and provide actionable insights to drive business growth. You will be a team player with a strong work ethic, able to work effectively in a fast-paced environment and prioritize multiple tasks and deadlines.

What You Will Do

• Manage the sales deal lifecycle, from initial contact to closing, and ensure that all customer interactions are handled with precision and care
• Work closely with multiple teams, including sales, finance, and legal, to structure and execute complex deals
• Provide exceptional customer service to RELX's diverse client base, including resolving issues and addressing concerns in a timely and professional manner
• Analyze complex data sets and provide actionable insights to drive business growth
• Develop and maintain strong relationships with key stakeholders, including customers, sales teams, and internal stakeholders
• Collaborate with the sales team to identify new business opportunities and develop strategies to pursue them
• Coordinate with the finance team to ensure that all financial aspects of the sales deal are handled accurately and efficiently
• Work with the legal team to ensure that all contractual agreements are properly executed and compliant with company policies
• Maintain and update regional process documentation to ensure operational accuracy and compliance with company policies
• Monitor procurement and invoicing requirements, including paperwork aging, purchase orders, and process exceptions
• Address account-level delinquencies by coordinating with relevant stakeholders

What We Are Looking For

• Experience in sales operations, customer support, or account coordination, preferably in a related industry
• Strong analytical and problem-solving skills, with attention to detail and ability to analyze complex data sets
• Excellent communication and interpersonal skills, with ability to work effectively in a team environment
• Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
• Strong organizational and time-management skills, with ability to manage multiple priorities and meet deadlines
• Familiarity with CRM or ERP systems and Microsoft Office tools
• Ability to work in a way that is flexible and adaptable to changing circumstances and priorities
• Strong customer service skills, with ability to provide exceptional service to a diverse client base
• Ability to work effectively in a cross-functional team environment

Nice to Have

• Experience with contract review, redlining, and documentation processes
• Familiarity with pricing models and contract workflows
• Certification in sales operations or a related field
• Experience working in a global or international environment
• Fluency in multiple languages

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a global leader in information and analytics
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible working hours and remote work options
• Access to a range of company benefits, including private medical and dental plan, savings fund, life insurance, and meal/grocery voucher
• Opportunity to work on complex and challenging projects and develop new skills and expertise
• Recognition and reward for outstanding performance and contributions to the company
• Support for work-life balance and employee well-being, including family leave and tuition reimbursement

• When applying for this role, be sure to highlight your experience in sales operations, customer support, or account coordination, and provide specific examples of your skills and accomplishments in these areas.
• Develop a strong understanding of the company's products and services, and be prepared to discuss how you can contribute to the company's success.
• Be prepared to provide examples of your analytical and problem-solving skills, and demonstrate your ability to work effectively in a team environment.
• Make sure to research the company culture and values, and be prepared to discuss how you align with them.
• Consider creating a portfolio or examples of your work to showcase your skills and accomplishments, and be prepared to discuss them during the interview process.
• Be prepared to ask questions during the interview, such as what a typical day in the role looks like, and what opportunities there are for growth and development within the company.
• Be aware of the company's expectations for work-life balance and employee well-being, and be prepared to discuss your own approach to maintaining a healthy balance between work and personal life.