Accounting Support Specialist I

About the Role

The accounting team at California FAIR Plan Association is responsible for managing all aspects of the company's financial operations, including billing, accounts payable, and accounts receivable. The Accounting Support Specialist I will work closely with other members of the team to ensure that all financial transactions are processed accurately and efficiently. This will involve communicating with internal and external customers, including policyholders, agents, and other stakeholders.

In terms of reporting structure, the Accounting Support Specialist I will report directly to the Accounting Manager, who will provide guidance and support to ensure that the role is performed effectively. The Accounting Manager will also be responsible for providing feedback and coaching to help the successful candidate develop their skills and advance in their career.

What You Will Do

• Investigate and resolve billing inquiries from internal and external customers, including policyholders, agents, and other stakeholders
• Process premium receipts and maintain accurate financial records, including daily bank deposit reconciliation
• Research, review, and process unidentified, suspense, and exception premium receipts
• Prepare correction entries for keying errors due to payment misapplication and bank errors
• Assist in completing moderately complex calculations and billing account analysis
• Create and track pending items, including unidentified, suspense, and exception items
• Maintain proper documentation and filing of supporting documents, including invoices, receipts, and other financial records
• Perform OFAC clearance and premium collections follow-up and resolution
• Perform backup duties as required, including providing support to other members of the accounting team
• Develop and maintain a thorough understanding of the company's accounting policies and procedures
• Identify and implement process improvements to increase efficiency and productivity within the accounting team

What We Are Looking For

• High school diploma required, with an accounting course preferred
• 0-1 year of accounting work experience, with experience in a similar role an asset
• Intermediate Excel skills, with the ability to learn and adapt to new software and systems
• Exceptional typing and 10-key by touch skills, with a high level of accuracy and attention to detail
• Excellent oral and written communication skills, with the ability to communicate effectively with internal and external customers
• Ability to work in a fast-paced environment, with a high level of productivity and efficiency
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues
• Ability to maintain confidentiality and handle sensitive financial information
• Experience with Duck Creek software an asset, but not required

Nice to Have

• Accounting certification, such as CPA or bookkeeping certification
• Experience working in a remote environment, with the ability to work independently and as part of a team
• Knowledge of accounting principles and procedures, including GAAP and financial regulations
• Experience with other accounting software, such as QuickBooks or Xero
• Bilingual or multilingual skills, with the ability to communicate with customers in multiple languages

Benefits and Perks

• Competitive salary, with a range of $56,000-$58,000 per year
• Comprehensive benefits package, including health, dental, and vision insurance
• Retirement savings plan, with a company match
• Paid time off, including vacation, sick leave, and holidays
• Remote work arrangement, with the ability to work from home or a remote location
• Professional development opportunities, including training and education assistance
• Access to a dynamic and supportive team, with a focus on collaboration and teamwork
• Opportunities for advancement and career growth, with a company that values and supports employee development
• Flexible work schedule, with the ability to work independently and manage your own time
• Recognition and reward programs, including employee recognition and reward schemes

• Tip: Make sure to highlight your Excel skills in your application, including any experience with accounting software or systems.
• Tip: Be prepared to provide examples of your problem-solving skills, including times when you had to resolve complex billing inquiries or issues.
• Tip: Show a willingness to learn and adapt to new software and systems, including a desire to develop your accounting skills and knowledge.
• Tip: Emphasize your attention to detail and ability to work accurately, including any experience with financial records or accounting procedures.
• Tip: Be prepared to discuss your experience working in a remote environment, including any tips or strategies you have for staying productive and motivated while working from home.
• Tip: Research the company and the role, including any information about the company culture and values, to show your enthusiasm and interest in the position.