ACH Payment Operations Analyst
WFA Digital Insight
The demand for skilled ACH payment operations professionals has seen a significant surge, with a 25% increase in job postings over the last year. As the fintech landscape continues to evolve, companies like Plaid are at the forefront, empowering financial freedom through innovative technologies. With a strong understanding of Nacha Operating Rules and GTM, candidates can stand out in this competitive market. Plaid's commitment to diversity and inclusion makes it an attractive employer for those seeking a dynamic and equitable work environment. Before applying, candidates should be aware of the company's mission to unlock financial freedom and its emphasis on building a diverse team.
Job Description
About the Role
The ACH Payment Operations Analyst role at Plaid is a critical component of the company's suite of money movement and payments products. As part of the ACH Operations team, you will be responsible for ensuring the smooth operation of ACH payments, collaborating with cross-functional teams, and providing exceptional support to customers and banking partners. The ACH Operations team is dedicated to reimagining how millions of people and fintechs move their money in a convenient and secure manner, while remaining compliant with payment regulations.The role requires a deep understanding of ACH operations, including Nacha Operating Rules, RTP, and FedNow. You will be working closely with the Customer Oversight, Product, Strategic Finance, Engineering, and GTM teams to ensure seamless operations and drive process improvements. Your expertise in ACH payments will enable you to provide day-to-day operational support to banking partners and business customers, resolving issues efficiently and effectively.
What You Will Do
- Assist in creating and maintaining operational procedures for ACH payments
- Monitor and investigate ACH returns, recalls, reversals, and trace requests
- Collaborate with the Strategic Finance Team to manage exposure limits for ACH originators
- Provide daily reconciliation of payment activity and review operational alerts
- Work closely with customers to resolve issues and gather feedback for process improvements
- Develop and maintain a deep understanding of Nacha Operating Rules and payment regulations
- Participate in process improvement and automation projects to enhance ACH operations
- Identify and recommend risk-calibrated decisions with minimal guidance
- Develop and maintain strong relationships with banking partners and business customers
- Stay up-to-date with industry trends and developments in ACH payments and fintech
What We Are Looking For
- 4+ years of experience in ACH payments-focused operations or risk environment
- Demonstrated ownership of complex work-streams and process improvements
- Bachelor's degree in a related field (finance focus not required; operational strength prioritized)
- Strong verbal and written communication skills with ability to present to cross-functional stakeholders
- Strong organizational, critical thinking, and independent problem-solving skills
- Proficiency in Google Workspace, MS Office, Slack, and similar tools
- Strong understanding of Nacha Operating Rules, including return rate thresholds and authorization requirements
- Ability to work autonomously with minimal managerial oversight
- Proven track record of process improvement and automation projects
Nice to Have
- Experience with RTP and FedNow
- Knowledge of payment regulations and compliance
- Familiarity with fintech and payment industry trends
- Certification in ACH operations or a related field
Benefits and Perks
- Competitive salary and equity package
- Comprehensive health, dental, and vision insurance
- Flexible PTO and remote work options
- Professional development opportunities and training
- Access to cutting-edge technologies and tools
- Collaborative and dynamic work environment
- Recognition and reward programs for outstanding performance
How to Stand Out
- Develop a strong understanding of Nacha Operating Rules and payment regulations to stand out in this role.
- Showcase your experience with ACH operations, payments, and compliance in your resume and cover letter.
- Be prepared to provide specific examples of process improvements and automation projects you have led or participated in.
- Highlight your ability to work autonomously and collaborate with cross-functional teams.
- Research Plaid's mission and values to demonstrate your understanding of the company's commitment to diversity and inclusion.
- Prepare to discuss your knowledge of fintech and payment industry trends, as well as your experience with RTP and FedNow.
- Be ready to provide examples of how you have resolved complex issues and provided exceptional customer support in previous roles.
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