Administrative Assistant
WFA Digital Insight
The demand for remote administrative assistants with strong digital skills has seen a significant surge, with a 25% increase in job postings in the last year alone. As businesses continue to adapt to the remote work paradigm, the need for efficient and tech-savvy support staff has become paramount. Pickle, a business enablement service, is at the forefront of this shift, offering a unique opportunity for an administrative assistant to make a tangible impact on a growing joinery business. With a focus on autonomy, accountability, and human-first values, Pickle stands out in the market. Candidates should be prepared to showcase their organizational prowess, customer service skills, and ability to thrive in a flexible, remote environment.
Job Description
About the Role
The Administrative Assistant role at Pickle is a unique opportunity to provide critical support to a growing joinery business. As the first point of contact for customers, you will be responsible for managing emails, handling inbound calls, and ensuring seamless day-to-day operations. This is a hands-on, customer-facing role that requires a high degree of organization, reliability, and communication skills. You will be working closely with the client business, taking ownership of a varied workload, and contributing to the company's growth and success.The role is approximately 40 hours per month, offering a flexible and remote working arrangement within GMT hours. This is an ideal opportunity for individuals who value autonomy, are self-motivated, and thrive in a remote work environment.
Pickle is a business enablement service that provides fractional, embedded, human-led support to growing businesses. The company values autonomy, accountability, and human-first relationships, making it an attractive option for those who prioritize these values in their work.
What You Will Do
- Manage emails and the general inbox, ensuring timely and professional responses to customer inquiries
- Handle inbound customer calls and enquiries, providing exceptional customer service and support
- Book appointments and manage scheduling, coordinating with the client business to ensure seamless operations
- Prepare and send out quotes, raising and sending invoices in a timely and accurate manner
- Provide general admin support as the business grows, adapting to changing needs and priorities
- Maintain accurate records and documentation, ensuring compliance with company policies and procedures
- Develop and implement effective administrative processes, streamlining workflows and improving efficiency
- Collaborate with the client business to identify areas for improvement, providing recommendations and solutions
- Maintain confidentiality and handle sensitive information with discretion
- Stay up-to-date with industry developments, best practices, and new technologies, applying this knowledge to improve administrative processes
What We Are Looking For
- UK-based candidate with English as a first language
- Experience in small business admin, preferably with a background supporting trade, construction, or services businesses
- Comfortable picking up the phone and speaking with customers confidently and professionally
- Ability to turn around quotes and invoices accurately, without being chased
- Organized and reliable, with genuine ownership of a varied workload
- Strong communication and interpersonal skills, with the ability to build rapport with customers and stakeholders
- Proficient in digital tools and technologies, including email management, scheduling software, and invoicing systems
- Ability to work independently, with minimal supervision, in a remote work environment
Nice to Have
- Experience with CRM software or other administrative tools
- Knowledge of bookkeeping or accounting principles
- Certification in administration or a related field
- Experience working in a joinery or construction business
Benefits and Perks
- Flexible, remote working arrangement within GMT hours
- Opportunity to work with a growing joinery business, making a tangible impact on the company's success
- Collaborative and supportive work environment, with a focus on autonomy and accountability
- Professional development opportunities, with the chance to learn new skills and technologies
- Access to digital tools and resources, including email management, scheduling software, and invoicing systems
- Competitive compensation package, with the potential for future growth and development
How to Stand Out
- Be prepared to showcase your digital skills, including proficiency in email management, scheduling software, and invoicing systems
- Highlight your customer service experience, including any previous roles that involved handling inbound calls and customer enquiries
- Develop a portfolio that demonstrates your administrative skills, including examples of quotes, invoices, and other documentation
- Be prepared to discuss your experience working in a remote environment, including strategies for staying organized and motivated
- Research the company and the client business, demonstrating your understanding of the industry and the role
- Practice your communication skills, including phone etiquette and email correspondence
- Be prepared to discuss your salary expectations, taking into account the flexible, remote working arrangement and the company's values
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