Advanced Specialist, Customer Success - Faculty Advisor - Nursing and Health Pro
WFA Digital Insight
The demand for remote digital specialists in the healthcare sector has seen significant growth, with a notable increase in the need for professionals who can bridge the gap between technology and healthcare education. As the educational landscape continues to evolve, roles like the Advanced Specialist, Customer Success - Faculty Advisor, are crucial in ensuring that digital products meet the needs of both educators and students. With the remote work landscape expanding, companies like Pearson are at the forefront of this change, offering opportunities for professionals to make a meaningful impact. Before applying, candidates should be aware of the importance of staying updated on the latest digital trends and healthcare educational standards, as well as the ability to work effectively in a remote setup. The growth of remote work has been substantial, with some reports indicating a 25% increase in remote job postings in the education sector over the past year.
Job Description
About the Role
The Advanced Specialist, Customer Success - Faculty Advisor, plays a pivotal role in Pearson's efforts to integrate digital products into nursing and health profession curriculums. This role is part of the Faculty Advisory Team within the Pearson North America Higher Education Customer Success Organization. The successful candidate will strategically partner with key course-level administrators, acting as a subject-matter expert to advise on the implementation of Pearson digital products. They will also consult on the redesign of courses and/or curriculum, sharing their expertise in how to best align Pearson digital products to support the customer’s initiatives.Day-to-day, the Faculty Advisor will work closely with educators to understand their needs and provide tailored solutions. This will involve developing and utilizing a set of milestones to effectively track growth and success, using an established rubric and reporting template. The role requires a deep understanding of both traditional medical models and concept-based curricula, including knowledge of the Clinical Judgement Measurement Model, the NCLEX blueprint, and best practices for the classroom.
Pearson is committed to a world that’s always learning, and this role is central to that mission. By working closely with educators and the internal team, the Faculty Advisor will help ensure that Pearson's digital products are used to their full potential, enhancing the learning experience for students in nursing and health professions.
What You Will Do
- Partner with course-level administrators to advise on the integration of Pearson digital products and their implementation.
- Consult on digital assessment, grading, and reporting strategies.
- Provide deep understanding and best practices knowledge for instructing with MyLab Nursing and other Health Profession courses.
- Consult with customers who need assistance with curriculum mapping and modifying or creating their courses within MyLab based on learning outcomes.
- Create department-specific training resources such as videos, guides, and live as well as recorded webinars as needed.
- Guide and service implementation on new innovations and products developed for Pearson’s Nursing curriculum.
- Consult with the product team to advise on products under development.
- Partner with Sales in campaigns, calls and meetings, demonstrations, and other sales enablement initiatives.
- Use a set of success metrics and reporting structure to provide customers as well as internal stakeholders written documentation of the recommendations and evolution of the course design and implementation.
What We Are Looking For
- Master’s degree in Nursing or a related field.
- Expert-level knowledge of Pearson digital implementation models within courses related to nursing and health professions.
- Ability to extrapolate skills into the rest of the Nursing and Health Professions curriculums and tools.
- Good working knowledge of both traditional medical models and concept-based curricula.
- Knowledge of the Clinical Judgement Measurement Model, the NCLEX blueprint, and best practices for the classroom.
- Experience with other Health Professions, such as Medical Technology, Medical Terminology, Medical Assistance, and Health Records Management and Coding.
- Excellent communication and interpersonal skills.
- Ability to work in a remote setting with minimal supervision.
Nice to Have
- Experience in curriculum development and implementation.
- Familiarity with educational technology and digital learning platforms.
- Certification in nursing education or a related field.
Benefits and Perks
- Competitive salary.
- Comprehensive health insurance.
- Retirement savings plan.
- Paid time off and holidays.
- Remote work stipend.
- Opportunities for professional development and growth.
- Access to the latest educational technology and digital learning platforms.
How to Stand Out
- Ensure your resume and cover letter highlight your experience with digital products in education and your ability to work in a remote environment.
- Prepare to discuss specific examples of how you have implemented digital solutions in educational settings.
- Familiarize yourself with Pearson's digital products and services to understand how they align with your skills and experience.
- Be ready to provide examples of your expertise in nursing and health professions education, including curriculum development and implementation.
- Consider creating a portfolio that showcases your work in educational technology and digital learning platforms.
- During the interview, ask about the company culture and how the role contributes to Pearson's mission of providing innovative learning solutions.
- Research the market rate for similar positions to ensure you are prepared for salary negotiations.
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