Adventure Travel Product Specialist

About the Role

Day-to-day, you will work closely with the operations team, destination managers, and local suppliers to craft engaging, well-paced itineraries that align with the company's brand. Your ability to multitask, work under pressure, and maintain attention to detail will be essential in this role. The Natural Adventure values independence, sustainability, and local cultures, and as such, you will be expected to ensure that all trips align with these principles.

The company's commitment to responsible travel and local cultures is reflected in its pioneering trekking itineraries in the Balkans and its range of meticulously curated small group and privately guided tours. With 50+ field offices and representatives worldwide, The Natural Adventure can serve customers anywhere, providing 24/7 support. As a remote team member, you will be expected to be self-motivated, able to work independently, and collaborate effectively with colleagues across different time zones.

What You Will Do

• Research destinations and design walking, hiking, and cycling routes that are engaging, well-paced, and aligned with the company's brand
• Map and verify routes, considering terrain, difficulty levels, transport options, and key points of interest
• Identify and collaborate with local hotels, guesthouses, transfer providers, and other partners to ensure high-quality experiences
• Calculate pricing and ensure healthy profit margins by negotiating supplier rates, considering operational costs, and aligning with the company's pricing strategy
• Prepare detailed trip notes, maps, GPX files, and travel guides to enhance the client experience
• Gather and analyze feedback from travelers and local partners to continually improve itineraries
• Work closely with the destination manager to update itineraries, pricing, and descriptions in the company's systems
• Support adventure sales specialists with customer inquiries related to their trips
• Ensure all trips align with the company's commitment to responsible travel and showcase local cultures and off-the-beaten-path experiences
• Verify transport schedules and inform operations teams or customers directly of any disruptions
• Manage emergency calls and logs while clients are on the ground, providing real-time solutions for unforeseen issues

What We Are Looking For

• Passion for adventure travel and active tourism, particularly hiking and cycling
• Proven experience in designing, managing, or operating self-guided walking or cycling holidays
• Proficiency in route mapping tools
• Exceptional organizational skills and keen attention to detail
• Very good English proficiency (both written and spoken)
• Excellent communication skills (email, phone, and written content)
• Ability to multitask and work under pressure while maintaining accuracy
• Availability to travel when needed to verify routes, inspect accommodations, and maintain supplier relationships
• Self-motivated and able to work independently while collaborating with a remote team
• Strong problem-solving skills and adaptability in a fast-paced environment
• Friendly, professional demeanor with a customer-centric approach

Nice to Have

• Experience with Excel and other productivity tools
• Knowledge of sustainable tourism practices and local cultures
• Familiarity with the Balkans or other regions where The Natural Adventure operates
• Certification in a related field, such as travel management or outdoor education
• Proficiency in a second language, particularly one spoken in the regions where the company operates

Benefits and Perks

• Opportunity to work with a pioneering company in the adventure travel industry
• Collaborative, remote work environment with a team of like-minded professionals
• Professional development opportunities, including training and certification programs
• Access to exclusive travel discounts and perks
• Flexible working hours and remote stipend
• Comprehensive health insurance and wellness programs
• Generous paid time off and holiday allowances

• Tip: Showcase your passion for adventure travel and sustainability in your application, highlighting any relevant experience or certifications.
• Be prepared to provide specific examples of your route planning and logistics skills, as well as your ability to work independently and collaboratively.
• When applying, emphasize your attention to detail, organizational skills, and excellent communication skills.
• Consider creating a portfolio that showcases your work in designing and managing self-guided walking or cycling holidays.
• Be flexible and open to traveling for work, and be prepared to discuss your availability and willingness to do so during the interview process.
• Don't hesitate to ask about the company culture, team dynamics, and opportunities for professional development during the interview.
• Research the company's values and mission, and be prepared to discuss how your own values and approach to work align with theirs.