Agentic Solutions Architect

About the Role

The day-to-day responsibilities of this role will involve leading discovery sessions with enterprise customers, identifying automation opportunities, and designing agentic orchestration strategies. You will also be responsible for building detailed solution blueprints, defining end-to-end AI architectures, and collaborating with customer technical teams to map integration dependencies.

Netomi's innovative approach to agentic AI solutions has already gained traction with major brands, and this role offers a unique chance to be part of a pioneering team. With the company's commitment to driving efficiency, lowering costs, and delivering higher quality customer experiences, you will be at the forefront of the AI revolution.

What You Will Do

• Lead discovery sessions with enterprise customers to understand business processes, operations, workflows, KPIs, and constraints
• Identify automation opportunities and design agentic orchestration strategies using Netomi's AI platform
• Build detailed solution blueprints, including workflows, data exchanges, escalation logic, guardrails, analytics, and agent lifecycle design
• Define end-to-end Agentic AI architectures, covering intents, actions, tools, integration points, and decision logic
• Collaborate with customer technical teams to map integration dependencies, including APIs, events, SSO, CRMs, ticketing systems, and internal tools
• Own the creation of integration design documents and support Integration Engineers during implementation
• Ensure agent workflows comply with enterprise standards, including security, reliability, audit, and governance
• Collaborate with Product and Engineering to translate customer requirements into features or enhancements
• Serve as the product owner during deployment, driving priorities, clarifications, acceptance criteria, and workflow evolution
• Validate solution behavior end-to-end with QA and guide test plans, scenario tests, and success criteria
• Conduct user-experience reviews of agent outputs and behavior tuning

What We Are Looking For

• 6-10 years of experience in Solutions Architecture, Implementation Consulting, Product Consulting, or Workflow Design for enterprise SaaS or AI platforms
• Experience designing complex workflows and integrations across enterprise systems
• Ability to gather requirements, translate them into technical specifications, and drive execution
• Customer-facing consulting experience with strong communication and facilitation skills
• Understanding of REST APIs, event-driven systems, data flows, and enterprise integrations
• Experience working cross-functionally with CSM, engineering, product, and QA teams
• Strong technical skills, including proficiency in AI, workflow design, and integration

Nice to Have

• Background in Conversational AI, Agentic AI, RPA, Automation, CRM/Ticketing, or LLM-based products
• Hands-on experience defining business logic, decision trees, or automated workflows
• Experience with enterprises such as airlines, BFSI, telecom, retail, or large-scale customer support environments

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a pioneering company in the AI revolution
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible remote work arrangements
• Access to cutting-edge technology and tools
• Recognition and reward for outstanding performance

• Develop a strong understanding of AI-driven customer experience and the role of agentic AI in transforming business operations
• Build a portfolio that showcases your experience in designing and deploying large-scale AI solutions for enterprise clients
• Highlight your technical skills, including proficiency in AI, workflow design, and integration, and be prepared to provide specific examples of your experience
• Research Netomi's innovative approach to agentic AI solutions and be prepared to discuss how your skills and experience align with the company's mission and values
• Prepare to discuss your experience working cross-functionally with CSM, engineering, product, and QA teams, and highlight your ability to communicate complex technical concepts to non-technical stakeholders
• Be prepared to discuss your understanding of enterprise standards, including security, reliability, audit, and governance, and how you ensure compliance in your work
• Research the current landscape of CX automation and the growing need for skilled professionals who can bridge the gap between technology and business strategy, and be prepared to discuss your perspective on the future of AI-driven customer experience