AI Adoption, Content & Community Manager, OpenAI for Government

Openai·Remote(Washington, DC)

Marketing

WFA Digital Insight

The demand for AI specialists in the government sector has grown significantly, with a 25% increase in AI adoption among government agencies in the past year. As a result, the need for professionals who can develop and implement AI solutions, as well as provide training and support, has never been higher. OpenAI is at the forefront of this trend, and this role offers a unique opportunity to work with government clients and help them harness the power of AI. With the rise of remote work, skills such as digital communication and community building are in high demand. Before applying, candidates should be aware that this role requires a deep understanding of AI technology and its applications in the government sector, as well as excellent communication and project management skills.

Job Description

About the Role

The AI Adoption, Content, and Community Manager for Government Engagement & Enablement is a critical role at OpenAI, responsible for helping government clients adopt and effectively use AI solutions. This involves developing and delivering training programs, creating educational content, and building a community of practice among government professionals. The role sits at the intersection of enablement, education, community, communications, and marketing, and requires a unique blend of technical, business, and interpersonal skills.

As a key member of the OpenAI for Government team, the successful candidate will work closely with government clients to understand their needs and develop tailored solutions to address them. This will involve designing and delivering hands-on training sessions, developing lightweight and scalable learning experiences, and creating operational cadences to gather customer feedback and provide insights to the product team.

The role is based in Washington, DC, but will involve working remotely with government clients and colleagues across the US and internationally.

What You Will Do

Design and deliver training and enablement programs for government clients, including hands-on training sessions and lightweight, scalable learning experiences
Develop and refine customer-facing content, including training materials, messaging, and operational cadences
Build and steward a community of practice among government professionals, including designing and growing communities of practice, creating delightful experiences and engagements, and acting as a trusted presence for government users
Serve as an in-house expert on creating great customer and employee communications campaigns to drive ChatGPT confidence and use
Capture and refine trainings and enablement sessions with customers, and work with teams to identify areas for improvement
Continuously refine and improve the customer experience, based on feedback, usage patterns, and evolving customer needs
Create initiatives that make government clients glad to be customers, and help them see what's possible with AI
Develop and maintain relationships with key stakeholders, including government clients, product teams, and other external partners
Stay up-to-date with the latest developments in AI technology and its applications in the government sector, and apply this knowledge to improve the customer experience

What We Are Looking For

3+ years of experience in a related field, such as AI adoption, content creation, community building, or marketing
Deep understanding of AI technology and its applications in the government sector
Excellent communication and interpersonal skills, with the ability to work effectively with government clients and colleagues
Strong project management skills, with the ability to design and deliver complex projects on time and to budget
Experience with digital communication and community building tools, such as ChatGPT, Slack, and LinkedIn
Ability to work independently and as part of a remote team, with a strong focus on self-motivation and discipline
Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop insights to inform business decisions
Experience with content creation, including writing, editing, and design

Nice to Have

Experience working in the government sector, or with government clients
Knowledge of AI ethics and responsible AI practices
Experience with event planning and management, including designing and delivering workshops and conferences
Familiarity with agile development methodologies and lean startup principles
Certification in a related field, such as AI, marketing, or project management

Benefits and Perks

Competitive salary and benefits package
Opportunities for professional growth and development, including training and education programs
Flexible working arrangements, including remote work options and flexible hours
Access to the latest AI technology and tools, including ChatGPT and other OpenAI products
Collaborative and dynamic work environment, with a team of experienced professionals
Opportunities to work on high-impact projects, with the potential to make a real difference in the government sector
Comprehensive health and wellness program, including mental health support and employee assistance
Generous PTO and holiday package, including paid time off for vacation, sick leave, and holidays
Retirement savings plan, including 401(k) matching and other benefits
Access to a range of employee perks, including discounts on products and services, and invitations to exclusive events,

How to Stand Out

Develop a strong understanding of AI technology and its applications in the government sector, including the latest developments and trends.
Build a portfolio of your work, including examples of your writing, design, and project management skills.
Practice your communication and interpersonal skills, including your ability to work effectively with government clients and colleagues.
Stay up-to-date with the latest developments in AI ethics and responsible AI practices, and be prepared to discuss these topics in an interview.
Be prepared to provide specific examples of your experience and skills, including your ability to work independently and as part of a remote team.
Research the company and the role, and be prepared to ask informed questions in an interview.
Consider taking courses or earning certifications in related fields, such as AI, marketing, or project management, to demonstrate your expertise and commitment to the field.

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