AI Deployment Manager - NYC

Openai·Remote(New York City)

Other

WFA Digital Insight

As demand for AI solutions grows, companies like Openai are seeking experts who can bridge the gap between technology and business. With a 25% increase in AI adoption in the past year, professionals with both technical and instructional skills are in high demand. This role stands out for its focus on customer enablement and adoption, making it an exciting opportunity for those who can drive business value through AI. Before applying, candidates should be aware of the need for strong communication and presentation skills, as well as the ability to work with senior technical audiences.

Job Description

About the Role

The AI Deployment Manager role is a critical part of Openai's mission to help organizations turn cutting-edge AI capabilities into everyday impact. As a key member of the AI Deployment Manager team, you will partner with the world's most ambitious organizations to deliver high-impact enablement and adoption services across Openai's product suite. Your day-to-day work will involve designing and delivering technical enablement experiences that support a repeatable adoption framework, driving sustained activation, expanding breadth and depth of usage, and measurable business value.

The team you will be working with specializes in technical enablement and adoption, guiding customers through how to effectively use Openai's products across teams, workflows, and stages of maturity. Your work will span structured workshops, technical enablement, and adoption programs that help customers move from initial exposure to confident, scalable use. You will work closely with Sales, AI Success Engineers, Solutions Engineering, and Product to ensure customers are not only enabled, but set up for long-term success as Openai's platform evolves.

Openai's customers range from fast-growing digital natives to the largest global enterprises, government agencies, and educational institutions. Every engagement is an opportunity to ensure that AI benefits the way people work, build, and innovate. This role sits at the center of that mission, and your success will be measured by your ability to accelerate customer confidence, increase product adoption, support successful launches of new product capabilities, and help customers translate technical features into tangible outcomes.

What You Will Do

Own the technical enablement of Openai products, including ChatGPT Enterprise, Codex, Agents, and API capabilities, helping define effective enablement patterns that support adoption across customer segments.
Lead customer training and enablement across the full customer lifecycle, from initial onboarding through expansion, optimization, and long-term adoption.
Design and deliver high-impact training engagements, including onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops for audiences ranging from senior leaders to working teams.
Drive customer activation, sustained usage, and measurable business value through structured enablement and deployment programs designed for durable adoption at scale.
Partner closely with Sales, AI Success Engineers, Solutions Engineering, and Product teams to ensure seamless handoff from pre- to post-sale and consistent customer experience.
Develop and refine reusable training assets, playbooks, and best practices based on patterns observed across customers and regions.
Gather customer feedback from training and enablement engagements, synthesize themes across accounts, and relay insights to internal stakeholders to inform product and program improvements.
Lead live trainings, workshops, and adoption interventions for audiences ranging from hands-on builders to executive leaders, helping customers understand not just what Openai's products can do, but how to use them effectively in real-world contexts.

What We Are Looking For

4+ years of experience in customer-facing or instructional roles, engaging C-level and senior technical audiences in complex enterprise environments.
Exceptional presentation and communication skills, particularly when conveying the value of technical concepts clearly to senior and executive audiences.
Deep technical fluency in AI and related technologies, including ChatGPT Enterprise, Codex, Agents, and API capabilities.
Proven ability to design and deliver high-impact training engagements that drive customer activation and measurable business value.
Experience working with senior technical audiences, including CTOs, CIOs, and other executive leaders.
Strong understanding of the AI landscape and the ability to stay up-to-date on the latest developments and trends.
Ability to work in a fast-paced environment and prioritize multiple projects and deadlines.

Nice to Have

Experience working with Openai products or similar AI technologies.
Knowledge of instructional design principles and adult learning theory.
Familiarity with agile development methodologies and version control systems.
Experience working in a remote or hybrid work environment.

Benefits and Perks

Competitive salary and benefits package.
Opportunity to work with a cutting-edge AI company and contribute to the development of innovative technologies.
Collaborative and dynamic work environment with a team of experienced professionals.
Flexible work arrangement with the option to work remotely.
Professional development opportunities, including training and education programs.
Access to the latest AI technologies and tools.
Recognition and rewards for outstanding performance and contributions.

How to Stand Out

Develop a strong understanding of AI technologies, including ChatGPT Enterprise, Codex, Agents, and API capabilities, to increase your chances of success in this role.
Create a portfolio that showcases your experience in customer-facing or instructional roles, including any relevant training or enablement programs you have developed and delivered.
Prepare to talk about your experience working with senior technical audiences, including C-level executives, and how you have effectively communicated technical concepts to non-technical stakeholders.
Research Openai's products and services, as well as the company culture and values, to demonstrate your interest and enthusiasm for the role.
Practice your presentation and communication skills, including your ability to convey complex technical concepts in a clear and concise manner.
Be prepared to discuss your experience with instructional design principles and adult learning theory, as well as your ability to design and deliver high-impact training engagements.
Consider highlighting any experience you have working in a fast-paced environment and prioritizing multiple projects and deadlines.

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