AI Deployment Manager - San Francisco

About the Role

The role involves leading live trainings, workshops, and adoption interventions for audiences ranging from hands-on builders to executive leaders, helping customers understand not just what OpenAI's products can do, but how to use them effectively in real-world contexts. The AI Deployment Manager will be responsible for developing and refining reusable training assets, playbooks, and best practices based on patterns observed across customers and regions.

What You Will Do

• Own the technical enablement of OpenAI products, including ChatGPT Enterprise, Codex, Agents, and API capabilities, helping define effective enablement patterns that support adoption across customer segments.
• Lead customer training and enablement across the full customer lifecycle, from initial onboarding through expansion, optimization, and long-term adoption.
• Design and deliver high-impact training engagements, including onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops for audiences ranging from senior leaders to working teams.
• Drive customer activation, sustained usage, and measurable business value through structured enablement and deployment programs designed for durable adoption at scale.
• Partner closely with Sales, AI Success Engineers, Solutions Engineering, and Product teams to ensure seamless handoff from pre- to post-sale and consistent customer experience.
• Gather customer feedback from training and enablement engagements, synthesize themes across accounts, and relay insights to internal stakeholders to inform product and program improvements.
• Develop and maintain a deep understanding of OpenAI's product suite and its applications in various industries and use cases.
• Collaborate with the Product team to provide feedback on product features and roadmap, ensuring that customer needs are represented.
• Contribute to the development of OpenAI's adoption strategy, identifying opportunities to expand the use of AI technologies within customer organizations.

What We Are Looking For

• 4+ years of experience in customer-facing or instructional roles, engaging C-level and senior technical audiences in complex enterprise environments.
• Exceptional presentation and communication skills, particularly when conveying the value of technical concepts clearly to senior leaders and technical teams.
• Strong understanding of AI and machine learning concepts, including their applications in various industries.
• Experience with technical enablement and adoption programs, including the design and delivery of training engagements.
• Ability to work in a fast-paced environment, prioritizing multiple projects and deadlines.
• Strong analytical and problem-solving skills, with the ability to synthesize complex technical information and develop actionable insights.
• Experience working with cross-functional teams, including Sales, Engineering, and Product.
• Strong customer focus, with the ability to understand customer needs and develop solutions to meet those needs.

Nice to Have

• Experience with OpenAI's product suite, including ChatGPT Enterprise, Codex, Agents, and API capabilities.
• Knowledge of instructional design principles and adult learning theory.
• Experience with workshop facilitation and training delivery in both in-person and virtual settings.
• Familiarity with agile development methodologies and version control systems.

Benefits and Perks

• Competitive salary and equity package.
• Opportunity to work with a cutting-edge AI technology company.
• Hybrid work model, with 3 days in the office per week and remote flexibility.
• Relocation assistance for new employees.
• Comprehensive health insurance package.
• Generous PTO policy, including paid vacation and sick leave.
• Access to professional development opportunities, including training and conference attendance.
• Collaborative and dynamic work environment, with a team of experienced professionals,

• Tip: Develop a strong understanding of AI and machine learning concepts, including their applications in various industries, to increase your chances of success in this role.
• Ensure you have exceptional presentation and communication skills, as you will be working with senior leaders and technical teams to convey complex technical concepts.
• Familiarize yourself with OpenAI's product suite, including ChatGPT Enterprise, Codex, Agents, and API capabilities, to demonstrate your expertise during the application process.
• Prepare examples of your experience with technical enablement and adoption programs, including the design and delivery of training engagements.
• Be prepared to discuss your ability to work in a fast-paced environment, prioritizing multiple projects and deadlines, and your experience working with cross-functional teams.
• When negotiating salary, consider the company's equity package and benefits, in addition to the base salary, to ensure a comprehensive understanding of the total compensation.
• Be cautious of companies that do not provide clear information about their products, services, or expectations, as this can indicate a lack of transparency or poor communication.