AI Operations Lead

M-KOPA·Remote(United Kingdom)
Operations

WFA Digital Insight

The demand for AI and automation specialists has grown significantly, with remote roles like this one offering a chance to work on transformative projects. M-KOPA's mission-driven approach and proven tech foundation make this an attractive opportunity for those with a passion for digital skills and remote work. Candidates should be prepared to showcase their ability to scale and lead AI operations teams.

Job Description

About the Role

M-KOPA is seeking an AI Operations Lead to lead a team that designs, ships, and scales automations and AI agents. This brand-new team will directly improve how 2,300+ employees work across global operations.

Responsibilities

  • Lead two AI Ops Engineers, owning their delivery, development, and day-to-day work
  • Prioritise efficiently, managing competing requests from multiple teams
  • Build and ship automations and agents that measurably improve internal teams and customer-facing staff work
  • Keep the AI tooling stack healthy as usage scales across 2,500+ employees

Benefits

  • Join a company named by TIME 100 as one of the world's most influential
  • Be part of a mission-driven engineering team that delivers financial inclusion to Africa's Every Day Earners
  • Contribute to a carbon-negative company that has displaced over 2 million tonnes of emissions

How to Stand Out

  • When applying, highlight your experience with AI operations and automation tools, such as Claude, Claude Code, and Anthropic tooling.
  • Showcase your ability to prioritize tasks efficiently and manage competing requests from multiple teams.
  • Prepare to discuss your experience with AI training and how you can refine it for the wider organization.
  • Be ready to demonstrate your knowledge of emerging AI tools and technologies and how you stay current in the field.
  • Tailor your resume and cover letter to emphasize your leadership and team management skills, as well as your passion for digital skills and remote work.

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