AI Operations Manager

About the Role

The AI Operations team at Storm Ideas is responsible for ensuring the reliability and optimal performance of the company's AI tooling. This is a high-accountability operating role that requires a deep understanding of AI platforms, tooling, and workflows. The company is looking for someone who can stay on top of the rapidly evolving AI landscape, understand what changes are necessary for Storm's AI stack, and continuously adapt how AI tools are configured and used.

Storm Ideas is a remote-first company that values flexibility, autonomy, and collaboration. As a member of the AI Operations team, the successful candidate will be expected to work independently, prioritize tasks effectively, and communicate clearly with stakeholders.

What You Will Do

• Take operational ownership of the configuration, reliability, and technical standards of Storm's AI tools and AI platforms
• Lead the AI Operations team's technical response to changes in AI tools, platforms, or underlying capabilities
• Set and uphold technical operational standards for AI tooling within the AI Operations team's remit
• Improve visibility around AI tool configuration, AI platform usage, AI tool access administration, and AI platform operational performance
• Identify weak, unstable, or high-friction AI tooling operations and develop technical solutions to address these issues
• Drive the implementation of technical solutions to improve AI tooling operations and ensure durability and scalability
• Provide leadership with clear visibility on the performance of the AI tooling stack, including areas of strength and weakness
• Collaborate with teams that use AI tools day-to-day to understand their needs and priorities
• Develop and maintain documentation of AI tooling operations and technical standards
• Stay up-to-date with the latest developments in AI platforms and tooling, and apply this knowledge to improve Storm's AI operations

What We Are Looking For

• Demonstrable experience in the operational management of technical platforms, specifically AI tools or AI platforms
• High agency and strong ownership of technical operational outcomes
• Sound decision-making under ambiguity and pace
• Ability to prioritize hard trade-offs on a technical platform stack and act decisively
• Strong technical judgment on AI platforms and tooling
• Experience working in a fast-paced, dynamic environment
• Ability to work independently and collaborate effectively with remote teams
• Strong communication and problem-solving skills
• Experience with AI tooling operations, including configuration, reliability, and technical standards

Nice to Have

• Experience working with globally recognized brands in the US entertainment industry
• Knowledge of media, technology, creativity, and operations
• Experience building products, producing content at scale, or designing smarter ways of working
• Familiarity with remote-first companies and remote work environments

Benefits and Perks

• Remote work options with flexibility to work from anywhere in the UK
• Competitive compensation package
• 33 days paid leave and benefits
• High-end, fast computer and all the latest software and productivity tools
• Opportunity to work with globally recognized brands in the US entertainment industry
• Collaborative, dynamic work environment with a strong appetite for innovation and improvement
• Professional development opportunities to stay up-to-date with the latest developments in AI platforms and tooling
• Access to a growing team of professionals with a shared passion for AI, technology, and operations

• Tip: Develop a strong understanding of AI platforms and tooling, including configuration, reliability, and technical standards, to stand out in your application.
• Be prepared to provide specific examples of your experience in operational management of technical platforms, particularly AI tools or AI platforms.
• Showcase your ability to work independently and collaboratively in a remote-first environment, and highlight your experience with communication and problem-solving skills.
• Familiarize yourself with the latest developments in AI platforms and tooling to demonstrate your commitment to ongoing learning and professional development.
• Prepare to discuss your experience with prioritizing hard trade-offs on a technical platform stack and acting decisively in a fast-paced environment.
• When negotiating salary, be sure to highlight your relevant experience and skills, and be prepared to discuss your expectations for career growth and professional development opportunities.
• Be cautious of companies that do not provide clear visibility into their AI operations or technical standards, as this may indicate a lack of investment in this area.