AI Operations Manager
WFA Digital Insight
The demand for skilled AI operations professionals has surged in recent years, with a notable 25% increase in job postings in 2025. As companies like Storm Ideas continue to invest in AI tooling, the need for experts who can drive operational quality and reliability has never been higher. With its strong focus on remote work and digital skills, this role is an attractive opportunity for those looking to work with globally recognized brands and stay at the forefront of AI innovation. Before applying, candidates should be aware that this role requires a unique blend of technical expertise and operational savvy, as well as the ability to thrive in a fast-paced, remote environment.
Job Description
About the Role
The AI Operations Manager role at Storm Ideas is a critical position that requires a unique blend of technical expertise and operational savvy. As a key member of the AI Operations team, you will be responsible for driving the operational quality and reliability of Storm's AI tooling and platforms. This will involve working closely with cross-functional teams to identify areas for improvement, developing and implementing technical solutions, and ensuring that AI tooling is configured correctly and used effectively.The AI Operations team is a vital part of Storm Ideas' success, and this role will play a key part in shaping the company's AI strategy and direction. You will be expected to stay up-to-date with the latest developments in AI tooling and platforms, and to apply this knowledge to drive continuous improvement and innovation.
What You Will Do
- Take operational ownership of the configuration, reliability, and technical standards of Storm's AI tools and AI platforms
- Lead the AI Operations team's technical response when AI tools, platforms, or underlying capabilities change
- Set and uphold technical operational standards for AI tooling within the AI Operations team's remit
- Improve visibility around AI tool configuration, AI platform usage, AI tool access administration, and AI platform operational performance
- Identify weak, unstable, or high-friction AI tooling operations, develop technical solutions, and drive them to be durable and scalable
- Give leadership clearer visibility on where the AI tooling stack is performing reliably, where it is fragile, and what AI platform or tooling changes are needed next
- Collaborate with cross-functional teams to ensure that AI tooling is aligned with business objectives and strategies
- Develop and maintain documentation and training materials to support the use of AI tooling and platforms
- Participate in the development of the company's AI strategy and roadmap
- Stay up-to-date with the latest developments in AI tooling and platforms, and apply this knowledge to drive continuous improvement and innovation
What We Are Looking For
- Demonstrable experience in the operational management of technical platforms, specifically AI tools or AI platforms
- High agency and strong ownership of technical operational outcomes
- Sound decision-making under ambiguity and pace
- Ability to prioritize hard trade-offs on a technical platform stack and act decisively
- Strong technical judgment on AI platforms and tooling
- Experience working in a fast-paced, remote environment
- Strong communication and collaboration skills
- Ability to work effectively with cross-functional teams
- Strong problem-solving skills, with the ability to analyze complex technical issues and develop creative solutions
Nice to Have
- Experience with cloud-based AI platforms and tools
- Knowledge of machine learning algorithms and techniques
- Experience with data analytics and visualization tools
- Certification in AI or a related field
- Experience working with agile development methodologies
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with globally recognized brands and clients
- Collaborative and dynamic work environment
- Flexible working hours and remote work options
- Access to the latest AI tools and platforms
- Professional development and training opportunities
- Recognition and reward for outstanding performance
- Comprehensive health and wellness program
- Generous paid time off and holiday allowance
How to Stand Out
- Be prepared to provide specific examples of your experience with AI tooling and platforms, and how you have applied this knowledge to drive operational quality and reliability.
- Make sure your resume and online profiles are up-to-date and highlight your technical skills and experience.
- Research Storm Ideas and its clients to understand the company's business objectives and strategies, and be prepared to discuss how your skills and experience align with these goals.
- Be prepared to discuss your experience working in a fast-paced, remote environment, and how you stay motivated and productive in this type of setting.
- Consider creating a portfolio or blog that showcases your technical skills and experience, and be prepared to share this with the hiring team.
- Don't be afraid to ask questions during the interview process, and be prepared to discuss your salary expectations and any other benefits or perks that are important to you.
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