AI Platorm Software Engineer

About the Role

The ideal candidate will have a strong technical background and experience working with AI and Salesforce. They will be able to reproduce issues, analyze logs and telemetry, and clearly document findings to partner with engineering on resolution. The role requires a strong understanding of AI system operations, technical support, and product enablement, as well as excellent communication skills to translate technical issues into clear explanations for non-technical users.

What You Will Do

• Investigate and resolve issues reported by users of Agent Assist
• Reproduce issues and trace failures across LLM responses and prompts, agent workflows and orchestration, and tool/MCP calls and backend integrations
• Analyze logs, traces, and telemetry to identify root causes of issues
• Clearly document findings and partner with engineering on resolution
• Identify whether issues stem from prompting, retrieval, tool selection, or backend systems
• Propose improvements to agents, skills, prompts, and workflows
• Use AI-powered tools to accelerate debugging, analysis, and solutioning
• Contribute to continuous improvement of system reliability and response quality
• Train internal users on how to effectively use Agent Assist
• Run targeted demos, onboarding sessions, and office hours
• Act as a trusted advisor to client-facing associates
• Drive adoption by helping users understand both capabilities and limitations

What We Are Looking For

• Up to 3 years' experience in a technical support, QA, SDET, or engineering-adjacent role
• Bachelor's degree in Computer Science, Computer Information Systems, Business Information Systems, or a related technical field
• Demonstrated ability to troubleshoot and debug technical issues, focusing on root cause analysis
• Foundational experience or exposure to API testing, reading logs and debugging application behavior, and basic SQL or data inspection
• Experience using or willingness to learn AI-powered development tools
• Strong communication skills with the ability to translate technical issues into clear explanations for non-technical users
• Experience working with Salesforce or similar CRM systems
• Knowledge of AI and machine learning concepts and techniques

Nice to Have

• Experience with Azure DevOps and Langfuse
• Familiarity with NewRelic logs and telemetry
• Knowledge of natural language processing and large language models
• Experience working in an Agile development environment

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a leading technology and service platform
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible remote work arrangements
• Access to cutting-edge AI and machine learning tools and technologies
• Recognition and reward programs for outstanding performance

• Familiarize yourself with AI-powered development tools such as Cursor and Claude Code to stand out in the application process.
• Be prepared to provide specific examples of troubleshooting and debugging technical issues, and explain your thought process and approach.
• Highlight any experience working with Salesforce or similar CRM systems, and be prepared to discuss how you can apply that knowledge to the AI platform software engineer role.
• Emphasize your ability to communicate complex technical issues to non-technical users, and provide examples of times when you have had to do so in previous roles.
• Research the company culture and values, and be prepared to discuss how you align with them and can contribute to the team's success.
• Prepare to talk about your experience working in an Agile development environment, and how you can adapt to the company's specific methodologies and tools.
• Be ready to ask informed questions during the interview process, such as what the biggest challenges facing the team are, and how you can contribute to solving them.