AI Solutions Strategist
Other
Excel
WFA Digital Insight
As the demand for AI and automation specialists grew 27% in 2025, roles like AI Solutions Strategist are becoming increasingly important. With Ramp's innovative approach to finance infrastructure, this position offers a unique opportunity to work at the intersection of technology and finance. Candidates should be prepared to demonstrate strong problem-framing skills, customer empathy, and the ability to communicate complex ideas clearly. Before applying, consider the high stakes and fast-paced environment of this role, and be ready to showcase your ability to drive consequential decisions.
Job Description
About the Role
The AI Solutions Strategist role at Ramp is a critical position that sits at the intersection of customers, AI delivery, and the company's core product teams. In this role, you will partner with enterprise and strategic customers to understand their finance workflows, identify high-impact opportunities for AI and automation, and translate those needs into clear problem statements and actionable feedback for Ramp's teams. The role requires a unique blend of technical, business, and interpersonal skills, as you will be working closely with customers, engineers, and other stakeholders to design and implement AI-powered workflows. You will be responsible for driving the development of scalable solutions that meet real customer needs, and for communicating the impact and value of those solutions to executives and other stakeholders.What You Will Do
- Discover and diagnose customer needs through stakeholder interviews and workflow deep dives
- Map end-to-end processes and identify pain points and areas for improvement
- Identify opportunities for AI and automation to create leverage and drive business value
- Translate customer needs into clear solution requirements and actionable feedback for Ramp's teams
- Partner with customer teams to align on change management, operating model updates, and adoption plans
- Work closely with Ramp Engineers and AI builders to design and ship solutions that meet real customer workflows
- Help specify data inputs, integrations, and governance needs for AI-powered workflows
- Support the evaluation of models and prompts against customer-specific edge cases and risk tolerance
- Drive feedback loops into Ramp's core product to inform future development and improvement
- Synthesize learnings across customers into reusable patterns and product opportunities
- Write high-signal briefs for Product and Engineering teams to inform future development and improvement
- Advocate for scalable solutions that reduce custom work over time
- Communicate impact and guide executives through presentations and other materials
What We Are Looking For
- Strong customer empathy and the ability to earn trust quickly with senior stakeholders
- Excellent problem-framing skills and the ability to turn messy workflows into clear systems and priorities
- Comfort operating in ambiguity and iterating quickly while keeping quality high
- Ability to communicate clearly in writing and verbally
- A builder mindset and the ability to drive consequential decisions
- Strong analytical and problem-solving skills
- Experience working with AI and automation technologies
- Familiarity with finance workflows and systems
- Strong project management and organizational skills
Nice to Have
- Experience working with enterprise customers and complex finance workflows
- Familiarity with cloud-based technologies and software as a service (SaaS) models
- Strong data analysis and visualization skills
- Experience working in a fast-paced and dynamic environment
Benefits and Perks
- Opportunity to work with a cutting-edge technology company and drive the development of innovative AI-powered solutions
- Competitive compensation and benefits package
- Flexible and remote work arrangements
- Professional development and growth opportunities
- Access to a collaborative and dynamic work environment
- Recognition and reward for outstanding performance and contributions
- Comprehensive health and wellness benefits
- Generous PTO and vacation package
How to Stand Out
- Be prepared to showcase your problem-framing skills and ability to communicate complex ideas clearly.
- Highlight your experience working with AI and automation technologies, and your familiarity with finance workflows and systems.
- Emphasize your customer empathy and ability to earn trust quickly with senior stakeholders.
- Show examples of your ability to drive consequential decisions and advocate for scalable solutions.
- Be prepared to discuss your experience working in a fast-paced and dynamic environment, and your ability to iterate quickly while keeping quality high.
- Consider creating a portfolio or case studies that demonstrate your skills and experience in AI solutions strategy.
- Research the company culture and values, and be prepared to discuss how you align with them.
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