AI Trainer

Kastle·Remote·Work From Anywhere·$30 - $30
AI & Machine Learning

WFA Digital Insight

As demand for AI and digital skills grows, with the global AI market expected to reach

90 billion by 2025, professionals with expertise in these areas are in high demand. Kastle, backed by prominent investors, is at the forefront of this trend with its AI operating system for consumer lending. With the rise of remote work, skills such as strong communication and attention to detail are crucial, especially in roles like AI training where precision is key. Before applying, candidates should be aware that experience in the mortgage industry and a strong understanding of AI training principles are essential. The current landscape, with 34% of companies increasing their use of AI, makes this role not only interesting but also a strategic move for those looking to be part of the digital transformation.

Job Description

About the Role

Kastle is pioneering the AI operating system for consumer lending, revolutionizing how mortgage lenders operate. As an AI Trainer, you will be integral to enhancing our AI system, ensuring it provides accurate and helpful responses to borrowers. Your day-to-day will involve annotating data from mortgage-related conversations, providing feedback on AI responses, and testing the system for quality. This role is crucial as it directly impacts the customer experience and the efficiency of mortgage servicing operations.

Your work will be conducted remotely, allowing for flexible scheduling that fits your lifestyle, with the expectation of working approximately 10 hours per week. Given the nature of the role, you will be working independently but will be part of a larger team focused on AI development and training.

What You Will Do

  • Annotate and label data from mortgage-related conversations to improve AI understanding.
  • Give feedback on AI responses to enhance accuracy and helpfulness.
  • Train the AI system to better handle mortgage servicing phone calls.
  • Test the AI for issues, including response quality, customer experience, explanation quality, and realism.
  • Work closely with the development team to implement changes based on your feedback.
  • Participate in regular check-ins to discuss progress and challenges.
  • Stay updated on mortgage industry developments to ensure the AI system remains relevant and effective.
  • Collaborate with other trainers to share insights and best practices.
  • Contribute to the development of training materials and resources for new team members.

What We Are Looking For

  • 5+ years of experience as a customer service agent for a mortgage servicing company.
  • Knowledge of the mortgage industry, including escrow, payment questions, loss mitigation calls, QRPC requirements, servicing transfer questions, and customer conversations.
  • Strong attention to detail and communication skills.
  • Reliable internet and computer for remote work.
  • Ability to work independently and as part of a distributed team.
  • Experience with data annotation tools (training provided if necessary).
  • Familiarity with AI and machine learning concepts (not required but a plus).

Nice to Have

  • 3+ years as a Mortgage Customer Service Supervisor.
  • Familiarity with giving feedback to customer service agents.
  • Experience in a role related to AI training or development.
  • Certification in a related field (e.g., mortgage banking, customer service).

Benefits and Perks

  • Flexible part-time hours that fit your schedule.
  • Opportunity to shape cutting-edge AI technology in the mortgage lending sector.
  • Work from home and enjoy the benefits of remote work.
  • Be part of a company that is revolutionizing the consumer lending industry.
  • Collaborative and dynamic work environment.
  • Professional development opportunities in AI and machine learning.
  • Access to the latest tools and technologies in AI training and development.

How to Stand Out

  • Highlight your mortgage industry experience: Ensure your resume and cover letter clearly outline your experience in the mortgage sector, especially in customer service or related roles.
  • Showcase your data annotation skills: If you have experience with data annotation or similar tasks, be sure to highlight these skills as they are crucial for the role.
  • Prepare examples of feedback: Come prepared with specific examples of how you have given constructive feedback in the past, especially in a customer service context.
  • Demonstrate your understanding of AI basics: While not required, showing a basic understanding of AI and machine learning concepts can be a significant plus.
  • Emphasize your ability to work independently: As this role involves remote work, highlighting your ability to work independently and manage your time effectively is essential.
  • Be ready to discuss industry trends: Show your engagement with the industry by being prepared to discuss current trends and challenges in mortgage lending and how AI can address them.

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.