AI UX Conversational Analyst Intern

About the Role

The Rocket Copilot team is focused on developing a conversational AI platform that can provide users with simple and affordable access to legal services. As part of this team, you will work closely with product, design, data, legal, and engineering teams to establish user-value focused research questions and assess user value and value gaps in the company's products.

The role is based in the UK and will require you to work remotely for 37.5 hours per week. You will report to the Principal Product Manager and will be expected to work collaboratively with the team to achieve the company's goals.

What You Will Do

• Review anonymized chat logs to identify areas where Rocket Copilot can improve its conversational experience
• Work with the product team to establish user-value focused research questions
• Coordinate and take notes during usability sessions with real users
• Maintain a 'Library of Truth' to document best-performing conversational patterns
• Run A/B tests to see which AI prompts provide the most helpful and engaging responses
• Create a style guide on voice and tone to help improve the conversational experience
• Analyze data to identify trends and patterns in user behavior
• Collaborate with the engineering team to implement changes to the conversational AI platform
• Develop a deep understanding of the company's products and services
• Stay up-to-date with the latest developments in conversational AI and user experience

What We Are Looking For

• Recent graduate with a research-focused Master's degree in Linguistics, Cognitive Science, or a similar field
• Analytical curiosity and a passion for digging into data to find insights
• Excellent writing skills and the ability to simplify complex concepts
• Research background and experience with cataloging
• Familiarity with LLMs and a desire to learn professional tools
• Mission-aligned with the company's goal of making legal services more accessible and affordable
• Ability to understand nuances in language and tone
• Strong communication and collaboration skills

Nice to Have

• Experience with conversational AI platforms and tools
• Knowledge of user experience design principles and human-computer interaction
• Familiarity with data analysis and visualization tools
• Experience working in a remote team environment

Benefits and Perks

• Opportunity to work on a high-impact project that can affect millions of users
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Access to cutting-edge technology and tools
• Flexible working hours and remote work options
• Comprehensive benefits package, including health insurance and retirement plan
• Equity grant opportunities
• Performance-based bonuses and rewards

• Develop a strong portfolio that showcases your writing and analytical skills, and be prepared to provide examples of your work during the interview process.
• Familiarize yourself with conversational AI platforms and tools, and be prepared to discuss your experience and knowledge in this area.
• Practice your communication and collaboration skills, as you will be working closely with a team to achieve the company's goals.
• Be prepared to discuss your research background and experience, and how you can apply this to the role.
• Show enthusiasm and passion for the company's mission, and be prepared to discuss how you can contribute to making legal services more accessible and affordable.
• Research the company culture and values, and be prepared to discuss how you align with these.
• Prepare to discuss your experience working in a remote team environment, and how you stay motivated and productive while working remotely.