Altra: Field Service Representative – Houston
WFA Digital Insight
As the demand for specialty retail experience continues to grow, with over 25% of companies seeking professionals with expertise in running or outdoor specialties, Altra's Field Service Representative role stands out. With a focus on community engagement and brand growth, this position requires a unique blend of marketing savvy, interpersonal skills, and a passion for the running community. Notably, the field service sector has seen a significant surge, with companies investing heavily in building strong relationships with retail partners. Before applying, candidates should be aware that this role involves frequent travel and a deep understanding of the Texas Region's market.
Job Description
About the Role
The Field Service Representative role at Altra is a dynamic position that combines marketing, sales, and community engagement to drive brand growth and awareness in the Texas Region. As a motivated self-starter, you will be responsible for executing seasonal go-to-market and service strategies, delivering impactful retail support, and fostering meaningful relationships with retail and community partners. You will be part of a team that values diversity, inclusivity, and empowerment, and you will have the opportunity to make a real impact on the running community.The role reports to the Regional Field Service Manager and involves frequent travel within the assigned territory, including attendance at consumer events, races, and expos. You will be expected to work closely with Sales Representatives, specialty retail accounts, and cross-functional teams to execute activation plans and strengthen Altra's presence in the market.
What You Will Do
- Deliver clear, engaging product presentations to educate and motivate retail staff and consumers
- Implement merchandising and promotional activations using product and point-of-purchase materials
- Execute all in-field activities in alignment with seasonal go-to-market strategies and sales priorities
- Build excitement and awareness for Altra by engaging retail and community partners
- Represent Altra at local and select national events, races, and expos
- Support consumer trial and education through community activations and experiential opportunities
- Foster meaningful, long-term relationships that drive advocacy and repeat sell-through
- Partner with Sales Representatives to develop and execute effective service plans for the territory
- Collaborate with Field Service teammates to design and deliver impactful education initiatives and activations
- Serve as the "eyes and ears" of the business by gathering and sharing insights on product performance, competitor activity, and industry trends
- Complete detailed, accurate, and timely activity reporting via designated tools
- Maintain organization, readiness, and professional presentation of all field assets and demo footwear
- Manage travel, expenses, promotional materials, and product seeding with fiscal responsibility
What We Are Looking For
- 1+ year of specialty retail experience (run or outdoor specialty preferred)
- 2+ years of experience in a related field
- Strong knowledge of the Texas Region's market and retail landscape
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Proficiency in Excel and other productivity software
- Ability to travel frequently within the assigned territory
- High school diploma or equivalent required
Nice to Have
- Experience with sales and marketing software
- Knowledge of the running or outdoor industry
- Certification in a related field
- Experience with event planning and execution
- Proficiency in Spanish or other languages
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a dynamic and growing company
- Collaborative and supportive team environment
- Professional development and growth opportunities
- Access to the latest products and technologies
- Flexible working hours and remote work options
- Generous paid time off and holiday schedule
- Comprehensive health and wellness program
How to Stand Out
- Develop a strong understanding of the Texas Region's market and retail landscape to stand out as a candidate
- Showcase your ability to work independently and as part of a team, highlighting examples from your previous experience
- Create a portfolio that demonstrates your marketing and sales skills, including any relevant certifications or training
- Practice your communication and interpersonal skills, as these are key to success in this role
- Be prepared to discuss your experience with sales and marketing software, as well as your ability to analyze data and make informed decisions
- Research Altra's values and culture to understand their commitment to diversity, inclusivity, and empowerment, and be prepared to discuss how you can contribute to this mission
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