Analyst Customer Routing
WFA Digital Insight
As remote work continues to rise, demand for skilled logistics professionals has increased by 27% in the past year. The Analyst Customer Routing role at Gildan stands out for its unique blend of supply chain management and customer service. With a strong portfolio of brands and commitment to industry-leading practices, Gildan offers a compelling work environment. Candidates should be prepared to showcase their problem-solving skills, Excel proficiency, and ability to work in a team-based environment. Before applying, consider how your skills align with the company's vision of Making Apparel Better.
Job Description
About the Role
The Analyst Customer Routing position is a key part of Gildan's Planning and Scheduling Department, reporting directly to the Manager, Customer Routing. This role supports all routing and customer compliance for retail, ensuring seamless communication with major accounts and adherence to customer-specific routing guides. The ideal candidate will have a strong understanding of supply chain management and excellent problem-solving skills.As a leading manufacturer of everyday basic apparel, Gildan operates with a strong commitment to industry-leading labour, environmental, and governance practices throughout its supply chain. The company's comprehensive ESG program is embedded in its long-term business strategy, making it an attractive choice for candidates who value sustainability and social responsibility.
What You Will Do
- Assist in supporting major accounts, including contact with accounts regarding delayed carrier pickups and communication with sales regarding routing issues
- Adhere to customer-specific routing guides to ensure compliance by routing and distribution teams for assigned accounts
- Work with internal teams to prioritize receipt of product given account-specific routing requirements, considering processing and order timing
- Maintain routing table updates and ongoing maintenance
- Organize and maintain current vendor routing guides
- Assist DC Logistics Clerks to handle certain customer-specific requirements during and after the shipment has been processed
- Route and communicate via certain customer-specific routing portals
- Follow up and assist in troubleshooting shipping issues, such as picking/packing errors, delays, misguided freight, label issues, chargeback/penalties, etc.
What We Are Looking For
- Bachelor's Degree in Supply Chain/Logistics or a related discipline
- At least 3 years' experience in a supply chain or related environment
- Strong proficiency in Microsoft Office, particularly Excel
- Expressed problem-solving skills, with the ability to gather and analyze information at a high level
- Excellent verbal and written communication skills, with the ability to speak and present information in a clear, concise way in front of customers
- Proven ability to prioritize information, work activities, use of time, and resources
- Ability to work in a team-based environment, with high levels of interpersonal skills and professionalism required
Nice to Have
- Experience with customer-specific routing portals and software
- Knowledge of industry-leading practices in supply chain management and logistics
- Certification in supply chain management or a related field
Benefits and Perks
- Opportunity to work with a leading manufacturer of everyday basic apparel
- Attractive benefits packages, including health insurance and paid time off
- Mentorship and continuous development opportunities
- Chance to work alongside a diverse group of colleagues in a team-based environment
- Remote work options, with the ability to work from anywhere
How to Stand Out
- When applying, be sure to highlight your Excel skills and experience with supply chain management software
- Showcase your ability to work in a team-based environment and prioritize tasks effectively
- Research Gildan's commitment to sustainability and social responsibility, and be prepared to discuss how your values align with the company's vision
- Practice your problem-solving skills, as this will be a key aspect of the interview process
- Be prepared to provide examples of times when you had to troubleshoot shipping issues or communicate with customers regarding routing issues
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