Application Analyst II - WashU IT
WFA Digital Insight
As demand for digital transformation specialists grows 25% yearly, roles like Application Analyst II are increasingly vital. With 2 years of relevant experience and a strong foundation in systems analysis, you can thrive in this remote position. Washington University's commitment to innovation and customer service makes this an attractive opportunity. Candidates should be prepared to leverage their technical skills and business acumen to drive success.
Job Description
About the Role
The Application Analyst II position at Washington University is a critical component of the institution's digital strategy. As a key member of the IT organization, you will collaborate with stakeholders across the university to ensure the Research Management System (RMS) meets the evolving needs of faculty, staff, and students. Your expertise in application analysis, configuration, and administration will enable the university to optimize its digital infrastructure and enhance the user experience.Day-to-day, you will work closely with technical staff and university stakeholders to analyze business needs, design technical solutions, and implement configurations that align with university objectives. Your strong customer service skills will be essential in advising end-users on application best practices and resolving incidents.
What You Will Do
- Partner with university stakeholders to understand key use-cases and requirements
- Perform moderately complex research and analyze technology to design technical solutions
- Evaluate potential risks to the service and applications, develop mitigation plans, and facilitate decisions
- Advise end-users on application best practices and functionality
- Respond to and resolve moderately complex incidents/requests submitted by customers
- Develop a comprehensive understanding of assigned applications
- Create and maintain documentation related to services, solutions, and applications
- Plan, review, coordinate, and socialize the impact of vendor-managed application upgrades
- Engage regularly with vendors to understand application product release roadmaps and functionality
- Support contract renewal and licensing activities as needed
- Validate, test, and implement solutions, new features, and functionality
What We Are Looking For
- Bachelor's degree or combination of education and/or experience
- 2 years of relevant experience in systems analysis and technical skills
- Strong customer service skills
- Ability to work collaboratively in a team environment
- Experience with application configuration and administration
- Knowledge of systems analysis techniques and procedures
- Familiarity with vendor-managed application upgrades and releases
- Ability to develop and maintain documentation
- Strong analytical and problem-solving skills
Nice to Have
- Experience with Research Management Systems
- Familiarity with university IT operations
- Knowledge of digital transformation initiatives
- Certification in systems analysis or a related field
- Experience with project management tools and methodologies
Benefits and Perks
- Competitive salary
- Comprehensive benefits package
- Opportunities for professional growth and development
- Flexible remote work arrangements
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
- Recognition and reward for outstanding performance
How to Stand Out
- Develop a strong understanding of systems analysis techniques and procedures to stand out in the application process
- Highlight your experience with application configuration and administration in your resume and cover letter
- Be prepared to provide examples of your analytical and problem-solving skills during the interview process
- Research Washington University's digital transformation initiatives to demonstrate your knowledge and interest in the role
- Prepare to discuss your experience with vendor-managed application upgrades and releases
- Consider obtaining certification in systems analysis or a related field to enhance your qualifications
- Tailor your application materials to the specific requirements and qualifications listed in the job description
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