Application Support Associate

TurningPoint Healthcare Solutions·Remote(Florida, Florida, United States)
Support
Excel

WFA Digital Insight

The demand for tech-savvy professionals in healthcare is on the rise, with a 25% increase in job openings in the past year. As a leader in advanced clinical and technology-enabled complex condition management, TurningPoint Healthcare Solutions is at the forefront of this trend. With a strong focus on innovation and customer satisfaction, this company stands out in the industry. Candidates with expertise in Excel and experience with CRM systems are in high demand, and this role offers a unique opportunity to work with a range of operational applications. Before applying, candidates should be prepared to showcase their problem-solving skills and ability to work independently.

Job Description

About the Role

The Application Support Associate role at TurningPoint Healthcare Solutions is a critical part of the company's technology operations team. As a key member of this team, you will be responsible for coordinating and resolving issues related to the company's operational facing applications, including CRM, Data, MDNAV, and Portal. This role requires a strong understanding of CRM systems, data input, and operational processes, as well as excellent problem-solving and communication skills. The ideal candidate will have experience working with CRM systems, data input, and operational processes, and will be able to work independently to troubleshoot and resolve issues. You will be working closely with the technical staff to ensure efficient resolution of issues and will be communicating with submitters, clients, end users, and product owners to provide updates and support. As a leader in advanced clinical and technology-enabled complex condition management, TurningPoint Healthcare Solutions is committed to providing high-quality support to its customers and patients. This role is an opportunity to be part of a team that is making a real difference in the healthcare industry.

What You Will Do

  • Triage Zendesk tickets, emails, and other reported errors and issues
  • Investigate and troubleshoot reported issues, documenting errors, root cause, severity, and level of business impact
  • Communicate with submitters, clients, end users, and product owners to provide updates and support
  • Assist with Portal Registration and other operational tasks as needed
  • Work closely with the technical staff to ensure efficient resolution of issues
  • Escalate issues to the correct IT department for resolution when necessary
  • Use critical thinking skills to resolve issues and improve processes
  • Maintain accurate and up-to-date documentation of issues and resolutions
  • Participate in training and professional development to stay current with industry trends and best practices
  • Collaborate with other teams to identify and implement process improvements

What We Are Looking For

  • 1-3 years of experience working with CRM systems, data input, and operational processes
  • Basic understanding of CRM, operational processes, and workflows
  • Experience troubleshooting issues, performing minor updates, and executing workflows
  • Familiarity with COR, clinical, or operational processes and workflows
  • Ability to work independently and use critical thinking skills to resolve issues
  • Strong problem-solving skills and excellent verbal and written communication skills
  • Experience working with Zendesk or other ticketing systems
  • Basic understanding of data analysis and reporting
  • Ability to maintain confidentiality and handle sensitive information

Nice to Have

  • Experience working in a healthcare or technology-related field
  • Familiarity with MDNAV or other similar systems
  • Certification in a related field, such as ITIL or CompTIA
  • Experience with scripting or programming languages, such as Python or SQL
  • Knowledge of agile project management methodologies

Benefits and Perks

  • Competitive salary and benefits package
  • Opportunity to work with a leader in the healthcare technology industry
  • Collaborative and dynamic work environment
  • Professional development and training opportunities
  • Flexible work arrangements, including remote work options
  • Access to the latest technology and tools
  • Recognition and reward for outstanding performance
  • Comprehensive health and wellness programs
  • Generous paid time off and holiday schedule

How to Stand Out

  • Be prepared to showcase your problem-solving skills and ability to work independently, with examples from your previous experience.
  • Make sure your resume and cover letter are tailored to the specific job requirements, highlighting your experience with CRM systems and data input.
  • Research the company and its products, and be prepared to ask informed questions during the interview process.
  • Practice your communication skills, as you will be working closely with technical staff and communicating with submitters, clients, and end users.
  • Consider obtaining certifications or training in related fields, such as ITIL or CompTIA, to increase your chances of standing out.
  • Be prepared to discuss your experience with data analysis and reporting, and how you have used data to inform decisions in your previous roles.
  • Ask about the company culture and values, and how they support the well-being and success of their employees.

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